What was unique about this hotel is that they had a kiosk in the lobby to do the check in and check out and not a real person, and you have to speak with someone in the screen at the kiosk when you arrive or leave the hotel, When my brother in law did his check in a representative name Isaac asked for the payment method. He opted to pay cash for two nights a total of $289. He Inserted 3 one hundred dollar bills, and didn’t get a receipt. Then he charged my credit car with the same amount a credit card that I used ONLY to make the reservation and I did not authorized to pay for the room because he paid cash, meaning they charged twice for the same room. When we asked Isac why he said that my credit card will be refund. three days passed and they have not refund my money. I will have to dispute with my credit card company.
The ice maker was dirty and broken without ice, and there is not a real person to speak to about these things on the kiosk “computer” . The kiosk was useless, the representative incompetent and no customer service orientation whatsoever. I’ll make sure my friends and family won’t go through this horrible experience, booking at this Howard Johnson by Wyndham.