The front desk clerk was very nice and friendly. However, when we pulled up to our room, there was a man smoking pot with his car windows down. Went into the room, and there were cockroaches everywhere, walls, floor, toilet! Went back to the office and requested a refund. Clerk was again, very nice, but told me he wouldn't be able to process the refund until the next day. Needless to say, we paid almost twice as much to stay at a Marriott, but as I'm lying in the crisp, clean room, I am not regretting my choice.