I wanted so badly to love this experience, and planned to propose to my girlfriend here. This entire place was a nightmare!
We were very excited driving into the main entrance. The first surprise came upon learning our Executive Suite was very far from the main house. It was very confusing, but eventually made our way to the highly disappointing suite.
We were greeted by swarms of mosquitos upon entering our kitchen, followed by a few deceased mosquitos and unidentifiable bugs on the living room’s floor and sofa. I’ve attached photos.
The bathroom reeked of bug spray and was very outdated- nothing at all like the pictures they advertised.
The bed- dead bugs on the white sheets. Photo attached.
My girlfriend was uneasy about all of this, and to top it off, there is no WiFi as advertised.
When we called the manager, he told us to use the bug spray in our closet.
The restaurant was nice but there were multiple power outages (blackouts). We decided to go back to the room and the WiFi still was not working. Mosquitoes were still flying and more bugs were found on the pillows. We asked to be moved to another room - manager said it would be the same issues with the bugs and WiFi.
Both owner and property manager apologized and promised we would be refunded, as we departed less than one hour after checking in, and even gave us contact information.
They lied!
After speaking with Expedia, they refused to refund us because they claim it was “clean”.