We absolutely loved staying here! All the staff are incredibly friendly, welcoming, and helpful for anything you may need. Convenient location, 5 minute bike ride to the famous Trang An grottos and free bikes are provided during the stay. They also have scooters available for rent through the hotel for 120,000 VD per day and 30,000 per liter of gas which was very convenient for transportation around the area. Hotel staff also have recommendations on popular tourist sites and a map provided. Breakfast was included and consisted of fresh fruit, coffee, tea, juice and whatever entrees you like (eggs, omelette, pancakes, fried noodle, fried rice, pho etc). The hotel also has a restaurant on site for lunch/dinner and beer/wine for purchase. The staff was also able to set up and arrange limo bus transportation from the hotel to ha long bay for us. Highly recommend staying here!