I made a reservation at this property three months in advance of my stay. A few days before my stay, I received a message from the hotel saying there was a miscommunication and they had no rooms left so I needed to cancel my reservation. That sounded strange to me, and thankfully I was with a travel company that was willing to call the hotel to straighten things out. Apparently they told Expedia rooms weren’t available these dates and Expedia didn’t listen, leading to booking rooms they didn’t have. Thankfully they found me a room, but it wasn’t what I reserved nor was it what was advertised. There was no AC, the fan barely worked but was extremely loud so couldn’t sleep with it on, and there was one window that opened into the hallway with no screen which felt extremely unsafe. It was over 90° in the room with no airflow, the motion lights in the hallway kept turning on so it was like bright lights in your face every half hour. No sleep was had that night.
On the positive side, the breakfast was solid.
Krista
Krista (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2023年11月28日
It was Noisy, But all of Rurrenebaque is Noisy, There is probably no way to get a quiet room in this town
It is a family run property, they do a good job of taking care of you and the breakfast is very good with Fresh Fruit and Eggs per your request.
Only problem is one night we were locked out, but were finally able to call the owner to let us in.
Jeff
Jeff (9 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年5月17日
Good value for the money
Very Nice service. The staff is allways helpfull and smilling. The room was clean but the Wall and ceiling Need to get some paint. Very noisy from the street but the hotel is also close to the citycenter. All together good value for money
jesper
jesper (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2019年5月7日
Recommendation
Already recommended in previous assessment
Simone
Simone (1 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年5月7日
Good and clean
Hotel super. Dachterasse super Blick. Für kurzen Aufenthalt super. Rezeption & dazugehöriger Supermarkt super.
Frühstück minimalistisch.
Hotel super with a very nice view from rooftop. For a short stay really recommended. Reception and added supermarket perfect. Payment with creditcard possible. Minimalized Breakfast
Simone
Simone (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年4月16日
Great value for price. clean and friendly.........
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2019年2月19日
Amazing experience!!!
I Highly recommend this place!Everything was better then I could expect.The owner and the workers are very friendly.The whole place is very clean!The breakfast place is out of competition,you will have amazing panoramic views!!!
Timurs
Timurs (2 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2018年10月25日
Nice room; get the air-conditioner remote!
Room was clean and comfortable. Good breakfast included.
Just double check whether you've paid for air-conditioning, and if so, make sure you ask them for the remote control for the air-conditioner. The first night I stayed there I didn't know I'd paid for this, and when they didn't give me the remote I assumed the air-conditioner didn't work. When I got back from my jungle tour and stayed here for another night they gave me the remote and it worked just fine, so I guess they just forgot that first night and I paid extra for nothing. Not a huge deal but you'll be thankful given the incredible heat in Rurre!