4/10 Fair
1 October 2019
Totally different price and terrible service
I rarely leave a bad review, but will do my best to make sure no one else stays here. Though the basic amenities were ok; wifi, coffee, gym in building - customer service was very bad, and they charged me much more (twice as much as hotels.com listed) which I am currently contesting.
Got a number to text about checking in, that person then texted another person (the building manager) who had to go back and forth to find somewhere for me to park, and warned me 3 times about leaving things in my car (in the building's locked car park) because otherwise it would be broken in to.
There was mould in the bathroom, a strange smell throughout, loose fittings, and generally my previous experience in Vancouver (staying on East Hastings Street) was more pleasant, despite its reputation.
Do not use Pelicanstay - this experience has made me reconsider using hotels.com in future.
Edward
Edward, 4-night business trip
Verified Hotels.com guest review