I think this is a good example, of you get what you pay for. For the price, this is a good value, but based on the reviews being so high, we were surprised. We had a nice room, with a balcony. the room was clean, but very small. Most of the staff was very young, and very sweet, but didn't speak english. It was walkable to the touristy area, but there really weren't any restaurants very close by that we felt comfortable eating at. If you are looking for a no frills budget property, it is great for that, but when we returned to Hanoi and paid just a little more the increase in location and value was well worth it.