2/10 欠佳
2022年6月21日
Very poor service by Hotels.com
My low rating is aimed mostly at the owner and Hotels.com. I arrived to find that despite having a confirmation the hotel was not expecting me. I had paid upfront so did not agree to rebooking at the time. Instead I called Hotels.com. Extremely negative experience. Asks for confirmation number then says can’t find it and hangs up!! I have other reservations so put those numbers in to try but nothing was recognised. I left the property (which had no other occupants) and logged my complaint through the website chat. Result of that was an email 2 days later saying could t get hold of owner so not offering a refund. Outrageous. The owners fault not mine. I battled with hotels.com and achieved only a partial refund. Nothing to say what action is going to be taken against this listing. Now look to cancel bookings I have with Hotels.com and try another service. Have lost faith in them and their lack of protection for customers and lack of contact ability. Very disappointed. Beware!
Melanie
Melanie (2 晚行程)
Hotels.com 真實旅客評價
