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Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

3.5 star property
Cayo Santa Maria beachfront property with 5 restaurants and outdoor pool

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Photo gallery for Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Kayaking
Minibar, in-room safe, desk, laptop workspace
Outdoor pool, free pool cabanas, pool umbrellas
View from room
Lobby
Escape to Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive, where you can soak up the sun on a pristine beach or relax by the pool with free cabanas. Enjoy international cuisine, kayaking, and Pilates classes or unwind with a cocktail at one of 5 restaurants and bars. Previous guests praise this property's perfect blend of relaxation and adventure.

Reviews

6.8 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Free breakfast
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and bar/lounge
  • Outdoor pool
  • WiFi in the lobby
  • 2 outdoor tennis courts
  • Health club
  • Beach towels
  • Beach bar
  • Pool bar
  • Swim-up bar
  • Coffee shop/cafe

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Room options

View all photos for Junior Suite (Sanctuary)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Sanctuary)

Highlights

Air conditioning
TV
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Laptop workspace
Iron/ironing board
  • 41 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Cayo Santa Maria, Cayo Santa Maria, Villa Clara, 52610

What's nearby

  • Delfinario en Cayo Santa Maria - 2 min drive - 1.5 km
  • Cayo Santa Maria Dolphinarium - 9 min drive - 8.4 km
  • Playa Las Gaviotas - 18 min drive - 7.0 km
  • Caibarien Beach - 47 min drive - 58.5 km
  • Parque Nacional Caguanes - 84 min drive - 88.2 km

Restaurants

  • ‪Sunset Snack - ‬16 min walk
  • ‪Café Royalton - ‬17 min walk
  • ‪cigar bar cohiba - ‬4 min drive
  • ‪lobby bar Villa Blanca - ‬4 min drive
  • ‪The Crazy Lobster - ‬6 min drive

About this property

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

At Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive, you can hit the beach to play volleyball or sip a drink at the beach bar, plus you'll have access to on-site kayaking. The outdoor pool provides fun for everyone, and guests can also take advantage of a health club and 2 outdoor tennis courts. FLAVORS, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. This all-inclusive property also features a poolside bar, a snack bar/deli and a terrace.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Italian, Spanish
VISIBILITY

At a glance

Hotel size

    • 378 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • The property charges 3 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • Children (18 years old and younger) are not allowed

Pets

    • No pets or service animals allowed

Internet

    • WiFi in public areas*

Parking

    • Free on-site self-parking
    • Free off-site parking nearby

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • 5 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Snack bar/deli

What to do

  • On the beach
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Pedal boating
  • Shopping
  • Snorkelling nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free pool cabanas
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • 2 outdoor tennis courts

Accessibility

  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Dining

FLAVORS – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.
MEXICANA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
EMPORIUM – This restaurant specialises in international cuisine and only serves dinner. Open daily.
GRAZIE – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
TESICO – This restaurant specialises in international cuisine and only serves dinner. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • WiFi is available in public areas for USD 1 per hour (rates may vary)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Frequently asked questions

Does Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Yes, there's an outdoor pool.

Are pets allowed at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, volleyball and pedal boating and improve your game at the on-site tennis courts. Additional recreation on-site includes Pilates and yoga. Enjoy a swim in the outdoor pool or use the all-inclusive property's other amenities, which include a health club and a garden.

Are there restaurants at or near Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive?

Yes, there are 5 on-site restaurants, featuring international cuisine.

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Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive Reviews

Reviews

6.8

Good

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Poor

2-night trip

10/10 Exceptional

Détente, soleil et mojitos
Un hôtel avec des prestations "all inclusives". La plage est très bien située et le lieu véritablement calme par rapport à d'autres hôtels. Le personnel est très serviable et attentionné. Nous y avons effectué notre lune de miel et avons eu droit à une charmante attention de la part de la direction (bouteille de Cava sur la plage avec un saxophoniste pour nous jouer des airs romantiques, cela peut paraître cliché mais cela reste un très bon souvenir).Un lieu parfait pour se détendre après avoir bien vadrouillé dans l'île.
REMI, 3-night trip

4/10 Fair

Spiaggia molto bella di sabbia fine bianca e mare azzurro molto trasparente. Scarsa igiene nella gestione di alimenti e bevande nel ristorante e nei bar.Nessuna sostituzione delle lenzuola in 10 giorni
10-night trip

6/10 Good

Estuvimos en la parte de only adults en el Sanctuary. Lo mejor, la zona de la piscina y la playa, que es preciosa. El resto no considero que esté a la altura de un cinco estrellas. Limpieza dudosa en las zonas comunes, puertas despintadas... En nuestra habitación el secador de pelo estaba arrancado de la pared. Detalles sin importancia que dan sensación de instalaciones venidas a menos. La comida correcta, pero nada que ver con otros resorts que hemos visitado. Otra cosa a remarcar es la gran cantidad de mosquitos. És algo exagerado, de modo que creo que el hotel tendría que adoptar medidas al respecto (fumigación, mosquiteras, evitar agua encharcada...). Pasas unos días allí y sales literalmente acribillado.
3-night trip

6/10 Good

2-night trip

6/10 Good

Andréa, 4-night trip

6/10 Good

The beach is beautiful, the food and drink are good and better than other hotels that I stayed before, but property conditions are not good, dirty walls, bad repairs, etc... rooms services are not good neither. Room phone does not work. Pools are for children (only 3 feets of deep at any place) and service is too bad. In general, it is not a good place at all...
Emil, 2-night trip

4/10 Fair

Instalaciones anticuadas y en mal estado, limpieza en los baños comunes muy deficiente, calidad de la comida y las bebidas mala, el personal no es profesional y dan un servicio de muy baja calidad, se ve que la dirección del hotel no está presente o no motiva al personal, no recomendaría a nadie este hotel. El precio cobrado con la calidad ofrecida no se corresponde en absoluto.
Nerea, 4-night trip

8/10 Very good

Hermosa estadía en el paraíso
Es un hotel antiguo pero hermoso sus instalaciones son cómodas la limpieza es perfecta y todas las comidas son muy ricas
Moira mariana, 1-night trip

8/10 Very good

Die Ausstattung des Hotels sowie der Service sind gut. Es direkt am wirklich sehr schönen Strand von Cayo Santa Maria mit eigenem Strandbereich. Am ersten Abend konnten wir leider keine Reservierung für ein Restaurant mehr vornehmen und mussten somit ins zugehörige Nachbarhotel ins Buffetrestaurant. Hier war das Essen nicht sonderlich gut, in den A-la-carte-Restaurants hingegen schon! Für diejenigen, die es möchten, gibt es unterschiedliches Animationsprogramm.
5-night trip

8/10 Very good

Personale gentile e disponibile, camera spaziosa e pulita. Letto inspiegabilmente molto umido nonostante l'aria condizionata. Cibo e bevande decisamente sotto la media. Spiaggia comoda e molto bella.
3-night trip

4/10 Fair

5-night trip

6/10 Good

On plus side control of mosquitos very good, cleanliness excellent, staff good, food has gone down though frequent shortages, restaurants have menus that look good but meaningless as most popular dishes never available. Food reliance is on the buffet in grand memories. How many bars do you know of that run out of orange juice! Staff remain very helpful though.
11-night trip

8/10 Very good

The pool as the view at the balcony. Very impressive
Kafui, 1-night trip

6/10 Good

Très belle chambre au Sanctuary mémory et très beaux jardins . Plage propre mais très étroite du côté de Sanctuary . Nourriture déplorable et les restaurants proposés le soir en dehors du buffet ne sont que les plats du buffet servis à table . En même temps, on est à Cuba donc ne pas s attendre à des supers plats raffinés !
3-night trip

2/10 Poor

The worst hotel ever
Your hotel is the worst quality/price service in the world, and no one of you care about that. Your rooms are terribly smelly and dirty. We just took the last room of the four that you offer us because we where tired. We spent one hour to clean the bathroom, was in disgusting condition, the toilet was still full of s**t!!!! At the check in no one explain us what’s going on in the hotel about restaurants location, time, tours entertainment etc. No one told us that we would need a reservation to eat in the restaurants. The beach is really nice, but also dirty, full of plastic cups and cigarettes, in three days nobody empty the bins or cleaned something. The hotel is not worth 50€.
Federico, 3-night trip

4/10 Fair

Mancanza di pulizia, lenzuola e salviette sporche, scarafaggi nelle camere e nella zona ristoro; spesso si sente uno sgradevole odore di fognatura, il cibo è di bassissima qualità anche nei vari ristoranti. La spiaggia è bellissima e buoni i servizi, ma il resto è molto deludente.
Massimo, 3-night trip

10/10 Exceptional

3-night trip

10/10 Exceptional

2-night trip

6/10 Good

3-night trip

6/10 Good

nourriture du buffet très moyenne qualitativement et industrielle les restaurants à thème très vite saturés en réservation , lors de notre séjour nous n'avons pas pu diner à ces restaurants qui sont meilleurs que le buffet. j'ai demandé 2 fois (le matin) à changer une serviette tachée, elle a été changée que vers 22h (trop tard!!) trop de musique autour de la piscine belles chambres personnel aimable mais globalement l'organisation n'est pas à la hauteur de cet hotel, très compliqué pour avoir des infos
2-night trip

8/10 Very good

La Struttura del Sanctuary sorge a 100 metri dalla stuttura "sorella" Grand Memories risultando superiore in termini di qualita' generali' e soprattutto di cibo. La struttura e' bella per lo standard cubano e di fronte ad un mare stupendo. Camere pulite ampie, luminose e moderne. Consigliatissima rispetto al Grand Memories. Cibo sufficiente, mangiando nel ristorante della struttura (da prenotare la mattina). Da evitare assolutamente il buffet del Grand Memories li accanto di qualita' molto bassa. La maggioranza del personale e' cortese ma certamente non da 5 stelle. La clientele, per lo piu' Canadese molto piu' interessata alla quantita' che alla qualita' del cibo. Animazione discrete. Piscina ampia e pulita.
3-night trip

8/10 Very good

La struttura e' comunque bella, di fronte al mare, leggermente retro', con camere pulite ed in buono stato collettivo. Funzionali e luminose.
3-night trip

4/10 Fair

Un Fiasco Vous êtes un couple souhaitant passer d'agréables vacances en amoureux au calme sur des plages de sable blanc et une eau turquoise, passez votre chemin. Venus passer la fin de notre séjour à Cuba pour profiter des magnifiques cayos dans un hôtel (puisqu'il n'y a pas d'autres choix). Nous avons certes été séduits à notre arrivée par cet hôtel plutôt élégant, des piscines agréables, une plage splendide et une chambre agréable avec vue mer en prime. Jusque là tout était parfait. Nous avons appris que cet hôtel appartient à une société canadienne, du coup nous étions qu'avec des canadiens (et nous n'avons rien contre eux). Bienvenu donc dans la culture Nord Americaine, on parle fort, sens gêne pour beaucoup, malbouffe, le cliché du all inclusive : quel triste contraste avec ce beau pays de Cuba.. Pour profiter de la plage nous avions droit à des musiques canadiennes bien forte (très typique de Cuba..) Vous aurez le droit d'assister au spectacle de centaines de personnes avec des chopes thermos qui viennent faire le pleins de mauvais cocktails coupés à l'eau et à la glace. Des fast food vous seront proposés à toute heure de la journée (pizzas, burger, ..) bref le paradis de la junk food. Les buffets sont plutôt corrects (il y a du choix et de la quantité ..) mais il existe des "restaurants" au sein de l'établissement pour y dîner le soir. La qualité n'est pas au rdv encore une fois. Les vins servis sont des piquettes. Séjour donc tres mitigé dans cet hôtel.
3-night trip

8/10 Very good

Anbefaller for de som vil bo uten barn
Bodde på hotellet i 11 dager og generelt er fornøyd. Behjelpelig ansatte og rolig atmosfære. Sanctuary er bare for voksne. Flinke animatører og hver dag nye show og live musikk. Bygninger trenger litt oppussing, ellers ser rommet bra ut.
Dmitry, 5-night trip