Check in was amazing; the young man working reception was exceptional. His helpful and friendly demeanour has been unmatched during our entire trip. The communal breakfast space is open 24 hours and you can help yourself to fruit, cookies, tea, etc. We drank some wine there one evening and took advantage of their book collection, finding one on Florence. Our room was the Ducati Room, there are a few things to be aware of. The washroom is elevated with tricky stairs that have no lighting or white markings to be seen in the dark. I placed squares of toilet paper on each step to help in the dark, but still my husband stumbled. This is unsafe and there should be at least a night light that illuminated the stairs. The street is 1000 years old, The building is 500 years old. Apparently there is nothing that can be done about the sewer smell in the room or incredibly loud street noise out front. Bring ear plugs or they have some if you forgot them. The location is very close to the train station and it is very easy to walk to most places you will want to visit.