A Star Inn is more like a serviced apartment than a traditional hotel, with no front desk or on-site staff. The location is excellent, within walking distance of most major Rome attractions, plus plenty of restaurants and activities nearby.
The room was clean, tidy, very quiet, and serviced daily. The decor was also nice, with furniture that felt authentically Italian.
However, there were some issues. The room didn’t match the booking - we paid for a garden view but faced a wall and part of another building, so there was effectively no view. Check-in is self-service, which worked fine as instructions were clear, but there’s no one on-site if needed.
Transparency around costs was poor. The booking listed city tax as €30 but we were charged €42. Despite confirming a late check-in in advance, there was no mention of a fee despite many conversations of planning with the property manager. On day two we found a €30 charge left in the room, which we paid to avoid issues, but it felt unfair and poorly communicated.
The room also got cold in the evenings. The sheets and blanket were very thin and the heater didn’t work.
Facilities felt limited. No iron is provided, and no tea/coffee in the room (breakfast is on request). Overall, good location and cleanliness, but lacking transparency and basic amenities.
