Only way to contact them is to active your cellphone & call - they don’t answer anything else. This was our first issue.
Second was when we called and told them we needed airport pick up and when we arrived at the airport NO ONE was there for us.
It was 11PM and we were exhausted and needing sleep. No one was there to get us. This hotel is really far out of the city therefor the taxi cost us 500... 5 0 0 dirhams. More then the hotel.
They didn’t seem to care at all.
Our room had AC but wasn’t on before we arrived so our room was extremely hot.
The toilet was broken.
Our bed was harder then the floor.
They played drums outside and was extremely loud for HOURS.
In the morning no one was around and there was no lights to guide us out. We had to leave the key in an office and hope for the best.
Worst hotel stay. Even though it was yes clean and the grounds/pool were gorgeous - I would never go back.
I want my money back.