The welcome we received at Val di Monte was lovely. Fabiana greeted us individually and offered us a complimentary refreshment each. We ate in the restaurant that evening and the food was fair. Dina, our server, was incredibly hospitable our whole stay. I was however a little disappointed with a few things. I felt the hotel could have done a little more:
1) follow up our taxi reservation ahead of our arrival. We weren't late to the wedding, but the attitude was a bit too laidback.
2) There seemed to be a lot of pandering to other guests (which were seemingly all German). Michele was cool. It wasn't that the service was bad. It just wasn't very personal--perhaps some upset about Brexit ;)
3) The breakfast choice was the same every day, which became boring after three.
4) Hotels.com also failed to amend one of our reserved rooms before the deadline and while I understood the hotel's position, I felt they were doing very little to compromise.
5) My parents had the executive room which is in the new extension. It was a lot more modern, but heavy rains seemed to affect the ceiling. The balcony was also much smaller than my (cheaper) room.
6) Though the hotel is not responsible for the unusually inclement weather, it highlighted the lack of comfy seating areas for sitting to read quietly.
7) There was no fridge, or tea or coffee facilities in the bedrooms.
The area was absolutely beautiful, but if I were to return, I wouldn't go back to the Val di Monte.