The bedsheets were not changed for 4 days and it stank. The bed is basically squeaky boards. The towels were not always replaced and I had to use my own.
The staff was friendly though and it it was safe.
KANIU
Travelocity 真實旅客評價
10/10 完美
2023年12月6日
Nicholas
Nicholas (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2023年12月2日
Stay away
We booked a hotel after beeing on a safari so that we could have a relaxing stay without any hassle.
We booked the stay a couple of hours before checking in and the hotel confirmed the booking right away.
When we arrived we got told that it was something wrong with our room ( why were we not informed about this before arriving?) and that we would stay at a hotel next doors that they owned.
Turns out it was an appartment hotel so we needed to walk over to the hotel for breakfast and if we wanted to use the gym, which isn’t what we had wanted since we wanted a hassle free stay.
The wifi barely worked and we got kicked out all the time.
We had payed extra for the breakfast ( about 10$ each) and the breakfast was not good at all. There was nothing to put on the sandwiches except for butter, the toaster for the bread was not working well so the bread either got black or not toasted at all.
The selection of breakfast was very sparse and we saw one table that even brought some extra items to the breakfast so that they could have a decent breakfast.
When we checked out we requested a refund on the difference in price of the hotel and the appartment ( the price we payed for the hotel was about double the price of the appartment).
From the start they didnt want to compensate us at all and said that the price was the same for both, but according to their website that was a lie.
After alot of discussion we got about 50% of the difference back.
Defenitly do not recommend.
Emma
Emma (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年9月6日
GREGORY
GREGORY (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年7月1日
Great location for shopping in busy city! In posh embassy area so costs are higher but choice is wide
Carol
Carol (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2022年11月17日
Staffs were helpful
Patrick
Patrick (2 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2022年4月1日
Mark
Mark (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年12月6日
Kaha
Kaha (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年8月16日
This place had more then we expected and was a nice surprise. They may want to mop the floors a little better, but loved the space we had and having a full kitchen was fabulous.
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2020年3月18日
The staff were friendly, helpful,and followed up, in short excellent. Five stars. The hotel was clean and well located in safe area walking distance to malls and stores. Not a lot of fancy aminities or manicured grounds, it is a high rise style hotel but very good value for your money. Restaurant is a bit limited but food was good and again staff was first class. The hotel driver arranged a great day long trip to a lake with nice fish lunch.
Ron
Ron (13 晚行程)
Expedia 真實旅客評價
10/10 完美
2019年3月19日
the room was well cleaned everyday. Spraying the rooms of mosquitoes was well appreciated.
真實旅客
6 晚商務旅程
Orbitz 真實旅客評價
10/10 完美
2019年2月25日
The cleanliness and the hospitality of the staff
The car pack is not user friendly
真實旅客
4 晚商務旅程
Orbitz 真實旅客評價
4/10 一般
2019年1月8日
There was little or no hot water on both days of our stay.
One of our rooms had an emergency exit in the room. The stairs outside of the door were used by staff and it was very noisy early in the morning and throughout the night. At breakfast, bread had some mold
真實旅客
2 晚行程
Travelocity 真實旅客評價
8/10 很好
2018年12月25日
Nice breakfast included. Friendly staff. A bit away from the city, but quiet area to stay.
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2018年11月28日
The hotel was generally good, rooms spacious and cosy and certainly balcony is very useful. Restaurant staff was really nice and friendly. A little negative detail was that when guest from another room came to visit, we got a call from the staff, inquiring why there are currently 3 people in our room while it's a room for two guests. I had to explain that the person just came to have chat and later going to his own room. This left impression like privacy is not much respected and the guests movements within hotel are somehow observed too much. I am a frequent traveller and it was first time something like that occured.
But overall good hotel with fine facilities and can offer enjoyable stay.
真實旅客
3 晚友伴旅程
Expedia 真實旅客評價
10/10 完美
2018年11月21日
Place well situated and the staff were friendly. Only thing is the construction being done in the area which starts quite early. Malls and restaurants very close. Recommend.
Dave
Dave (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2018年11月9日
Comfortable Hotel in Quiet Area
This is a good, clean, secure hotel in a good area. The staff were friendly and efficient, and the wifi worked well. The room did not have air conditioning, although it was not needed anyhow. The room had a balcony. The food in the restaurant was of variable quality, but was generally okay. I would be happy to return to this hotel.
Kenneth
Kenneth (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2018年10月28日
The hotel was as advertised (close to everything, clean and good breakfast). Many hotels in Nairobi aren’t what is advertised online.
Jihaan
Jihaan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2018年10月25日
Superb value for business traveler
Westend Hotel is a superb value three star business hotel.
Located is Westlands (which is rapidly becoming the main business district). Immediate hotel surroundings are nothing special but you are a 5-10 minute walk from shopping malls, restaurants, and night life.
Rooms are comfortable and super clean.
The on site restaurant offers a full (and large) selection of food 24 hours. Service impeccable and the food is very good.
They have conference rooms, gym & spa (which I didn’t use).
AND ... superb value with several room options for less than $100
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
4/10 一般
2018年10月14日
Food was good. The gym and spa are ok. The room was spacious and comfortable. Location quite scary though. And the receptionist should have more manners and respectful. Accept mistakes that you had done. Make sure always assign the right room to the guests. Overall poor in professionalism.
真實旅客
3 晚浪漫旅程
Hotels.com 真實旅客評價
8/10 很好
2018年9月24日
I like the friendliness of the staff and the cleanliness of the room and the property. The professionalism of the staff is commendable
However, I didn't like the fact that there were mosquitos and the Central AC system was turned off at night.