Slow service for food. Both in lunch and dinner restaurants.
The elevator was broken most of the time though service staff worked on it every other day.
Food in general was mixed quality. The Italian restaurant was quite bad. Overcooked meat/pasta/gnocci.
Route66 restaurant was super noisy due to really bad acoustics inside.
Oscar
Oscar (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Let me just start by saying that I just made it back home having to travel from the resort with a horrible case of food poisoning after eating at Villa Marina the night before our departure! Not to mention my partner also was ill during our stay on the 3rd and 4th nights. Im unable to determine which restaurant was the cause since I was not ill at the time.
Upon arrival at the resort the outside staff instructed us to leave our bags at the curb and said they would be brought to our room after checkin. We proceeded to checkin, to which we were met with an unexpected daily environmental tax of 68 pesos per day. We went to eat and walked around for a bit, by 8 p.m. our bags still had not made it to the room and we checked in at 3. We went back and got our own bags and the concierge did not confirm our identity so its a good thing we are not thieves!
The entire resort from the moment we arrived had a strong stinch of seaweed which only got worse. It was so bad we had no access to swim in the beach which should have allowed us to receive a discount for our stay as we were not informed in advance. It filled our room, and my partner could not handle the smell so we had to forego the option to have the lobster dinner on the beach.
Our room was constantly being invaded by beetles and lizards. We had to put a towel under door to keep the bugs out.
Lastly, El Beso is adults only but has 1 restaurant. Once staff realize they cant upsell you they stop being friendly.