Me encantó el hotel, la comida y las instalaciones están excelentes
Samantha Stephy
Samantha Stephy (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 12 月 6 日
The updated rooms in El Beso are beautifully done, spotless and fresh. Check-in was a pleasure, it was clear and efficient and she did well to accomodate a change in our room.
Heather
Heather (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 14 日
Michelle
Michelle (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 8 日
The service was a little patchy occasionally - and it wasn’t massively welcoming for the solo traveller - but the food was great and I had fun overall
James
James (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 3 日
Excellent staff!
James
James (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 14 日
Slow service for food. Both in lunch and dinner restaurants.
The elevator was broken most of the time though service staff worked on it every other day.
Food in general was mixed quality. The Italian restaurant was quite bad. Overcooked meat/pasta/gnocci.
Route66 restaurant was super noisy due to really bad acoustics inside.
Oscar
Oscar (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
Lo que mas me ha gustado es la variedad y la calidad de la gastronomía y bebidas. Lo que te apetezca lo puedes conseguir y de excelente calidad.
Ademas del maravilloso servicio y amabilidad de todos sus trabajadores.
Loredanna
Loredanna (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 9 月 10 日
This place is the worst hotel I’ve ever stayed at. I paid for an all inclusive experience. I couldn’t even enjoy one day there. The facilities were being renovated during the day and it was loud in the morning. All inclusive but I had to pay extra for almost everything I wanted to do because the basic stuff was super low quality and the food was terrible.. there was no flavor the people cooking didn’t even care to respond when we asked what they had available. The entire staff was rude. The supervisor tried to intimidate us by reading off the refund policy when they didn’t wanna hear that the overall quality of this all inclusive hotel was below standards for anyone. We stayed there for 19 hours before we decided to leave back home. We tried to enjoy ourselves and we just couldn’t
Mark
Mark (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 9 月 7 日
Brandon, our Butler, was fabulous. Both Brandon and Jose the Pool Concierge went out of their way to make my husbands birthday very special. Brandon took care of everything we needed and checked in with us daily to make sure we were okay. The staff at this resort is outstanding. A special shout out to Erika our server at the pool thanks for all the laughs.
Patricia L
Patricia L (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 9 月 6 日
Wesley
Wesley (12 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 26 日
michael
michael (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 8 月 21 日
The rooms were very hot and the pool water was near hot.
Kira
Kira (5 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 20 日
This was me and my fiance's first time in Mexico , so a lot of things were skeptical for us we didn't want to book something unsafe or unorganized. Ocean Coral & Turquesa
Shaquan
Shaquan (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 18 日
This place was one of my favorite places Noe!
Richard Deleon
Richard Deleon (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 18 日
On arrival our room had a moldy smell. They brought a dehumidifier and sprayed some aroma scent. That took care of it,and we asked them to spray 2x daily. Unfortunately we had to ask every day for it to be done. Finally the last 2 days they did it as we requested. Overall a laid back resort. We are active seniors and enjoy dancing at night-disco or night club. The entertainment was geared towards families and kids. Buffet was just ok. Blue moon was excellent. Italian was excellent. It a lian patio was mediocre. Too long to wait for food. Brazilian steak house just ok. Didn't care for Route 66 menu. Staff everywhere was outstanding and helpful. Everyone on the Blue Team worked their tails off every day to make you feel welcome and have fun. Fernanda was outstanding as was Eduardo at the Chill Bar. Estrella at housekeeping took care of the issue with our room once she became involved.if she was involved sooner, our stay would have been excellent.
wesley
wesley (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 8 月 5 日
The dress codes during the day were really annoying. Need to loosen up some especially with a bar next to a pool and not being able to go I without shoes, shirts and pants.
The way to make reservations for dinner were too complicated for reason.
Jessica Kathleen
Jessica Kathleen (4 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Let me just start by saying that I just made it back home having to travel from the resort with a horrible case of food poisoning after eating at Villa Marina the night before our departure! Not to mention my partner also was ill during our stay on the 3rd and 4th nights. Im unable to determine which restaurant was the cause since I was not ill at the time.
Upon arrival at the resort the outside staff instructed us to leave our bags at the curb and said they would be brought to our room after checkin. We proceeded to checkin, to which we were met with an unexpected daily environmental tax of 68 pesos per day. We went to eat and walked around for a bit, by 8 p.m. our bags still had not made it to the room and we checked in at 3. We went back and got our own bags and the concierge did not confirm our identity so its a good thing we are not thieves!
The entire resort from the moment we arrived had a strong stinch of seaweed which only got worse. It was so bad we had no access to swim in the beach which should have allowed us to receive a discount for our stay as we were not informed in advance. It filled our room, and my partner could not handle the smell so we had to forego the option to have the lobster dinner on the beach.
Our room was constantly being invaded by beetles and lizards. We had to put a towel under door to keep the bugs out.
Lastly, El Beso is adults only but has 1 restaurant. Once staff realize they cant upsell you they stop being friendly.
Latiera N
Latiera N (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 7 月 23 日
The report was nice, but lacked entertainment. No night club, no events during the day at the pool. Dinning was also difficult some of the restaurants were closed on Saturday and Sundays and they booked up very quickly. The rooms were kind of hot as well, and lobby was open so it was constantly hot there. Overall I’d rate it a 7/10.
Jamaye
Jamaye (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Should improve the entertainment
Yasmin
Yasmin (4 晚行程)
Expedia 真實旅客評價
10/10 完 美
2025 年 7 月 18 日
We had a wonderful vacation!. Carlos, at check in was very helpful, we were upgraded to Premium room in El Beso because of mobility issues. Faviana with guest services was great at helping us get checked in to airline for return trip. All of the food was outstanding. Dimas, Fernando, Alejandro, Antonio, Gabriel, Ricardo were all excellent waitstaff. El Beso pool bar-Ricardo was wonderful. The bed had a new, very comfortable mattress, 3 pillows on each side of the bed. Housekeeping did an excellent job. One cup coffee maker in the room was enough to get the day started, then on to Mike's Coffee. We ate breakfast at the buffet everyday, and once for lunch, wonderful variety and Antonio was amazing. We asked for him each time. All the restaurants were great, but we enjoyed the Villa Marina-it's a Brazilian steakhouse, the most. Will stay again soon.