Desde la llegada José hizo el check in con una sonrisa todo el tiempo ! Nos entregó nuestra habitación y nos dio todas las indicaciones para disfrutar del lugar ! Hasta nos ayudó con la reserva del restaurante japonés y que bueno porque me encanta la mesa de tepanyaki !!
Fue la escapada perfecta ! La comida de alto nivel el bufete es Gourmet con múltiples opciones en bebidas, carnes, verdura ! etc
Las albercas son de ensueño ! La excelente atención del personal en todas las áreas!
Y la habitacion con una cama y almohadas para un descanso reparador !! ….
El show de Michael Jackson en el teatro ! La música en vivo en el lobby para la bailada ! La música en la alberca de adultos, la clase de ceviche! , la ambientación con los aerobics de alberca y la atención del bar !!
Bueno y el boliche con su bar padrísimo !!
Sin duda una escapada para repetir !
Muy recomendable !!
JULIANA M
JULIANA M (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 11 日
Helen
Helen (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Excellent stay at El Beso. Staff was incredibly helpful and attentive. Shout out to guest services (Rudolfo and Valeria) and swim up bartender Gustavo who provided great service. Room was spacious and clean. Food was very, very good compared to high end all inclusive standards.
Some minor hiccups like no hot water one morning, no maid service one day, and limited beach service (few chairs, seaweed not cleaned regularly, no beach bar). But all rectifiable and no impact on our stay.
Overall tremendous value and a great resort.
CRAIG Michael
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 24 日
We had a great time at this resort. The service is unmatched... the staff go out of their way to ensure all guests have a great experience. We stayed at El Beso and enjoyed our room - there was lots of space, it felt clean and the A/C worked really well. The bed was not super comfortable and could benefit from a mattress upgrade, but everything else in the room felt updated. The food at the al la carte restaurants was fantastic - the Bistro at El Beso was amazing and a great option for breakfast & lunch so we didn't have to eat at the buffet every day for these meals. The buffet was slightly underwhelming, but the endless options at the a la carte restaurants made up for this. We didn't have an issue getting a reservation every night, but we were only a group of 2 and we were on the app every day at 8 a.m.
The staff absolutely makes this place a 5 star resort... they go above and beyond for the guests.
We did not spend time on the beach, there was a lot of seaweed and the waves were rough, but spending time at the pool and being able to see the open water provides a very nice view & setting.
Paul
Paul (6 晚浪漫旅程)
Travelocity 真實旅客評價
8/10 很好
2025 年 2 月 21 日
Matthew Joseph
Matthew Joseph (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 20 日
Anniversary at El Beso
My boyfriend and I celebrated our first anniversary at this amazing adults-only property, and it was an unforgettable experience. From the moment we arrived, we were greeted by Monica at the front desk, who welcomed us with incredible news—we were upgraded to a Presidential Suite with an oceanfront view and a jacuzzi on the terrace, all thanks to Expedia! Monica’s warm service set the perfect tone for our stay.
Dining at Los Girasoles was a highlight, where Victor took great care of us and ensured we had an exceptional meal. While we didn’t swim this time, we stopped by the pool bar where Jazmin Picazo and Juan Ventura made us the best mojito we’ve ever had at an all-inclusive resort—the Mojito Caribeño is a must!
Our room was spacious and beautiful, with breathtaking views from the terrace. The resort’s layout made everything easily walkable, which we loved. We especially enjoyed the peaceful atmosphere in the El Beso building, with no kids to disrupt the calm.
This stay was truly special, and we can’t wait to return and explore even more of the resort’s offerings and flavors we didn’t have time to try. We highly recommend this property to anyone looking for a relaxing, luxurious getaway!
Oswaldo
Oswaldo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 19 日
The resort was well maintained and staff was very friendly.
Brayden Lawrence
Brayden Lawrence (9 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 16 日
We had a fantastic time at ElBeso Ocean Coral & Turquesa. All the staff was so friendly! Check in was a breeze and they immediately fix you any drink you want while checking in!! The food was great. Never a wait. This was our first visit to this resort and hopefully will make it back!! Had two massages at the spa!!! Went on a couple excursions with Dive it. Highly recommend the snorkeling. There are so many activities and the their app was so convenient to know what was happening at the resort. Property was very clean. The only negatives was our room was near the road so next time we will request a different room. Plus next we plan to do ocean view. Cleaning staff was great btw!! We were there on my birthday and got a surprise birthday cake in our room!!
Jamie
Jamie (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 15 日
Shawn
Shawn (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 7 日
Carmen
Carmen (6 晚行程)
Orbitz 真實旅客評價
8/10 很好
2025 年 2 月 7 日
The see food and drinks
maria daniela
maria daniela (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 2 月 2 日
A perfect trip in every way. As usual the people of Mexico make any trip wonderful. This is our second try at an H10 Ocean resort and it's become our favorite. Very good food. Our bed was one of the best we've ever slept in.
Sharon Gail
Sharon Gail (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 23 日
berhan
berhan (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 20 日
We loved the property, staff and experience. The problem accused when we upgrade to priority nothing was explained to us and the perks that come along with it. We were assigned a butler (who quit the day after we were assigned him), and no one took over for him. We reached out to speak with him numerous times regarding travel, excursions and dinner reservations. It wasn’t until two days later we had to go speak with a manager we were informed that he was no longer part of the hotel. We paid a lot for a service that unfortunately wasn’t used to its full potential because we got lost in the shuffle. Another butler was assigned to us but we were leaving the next day. They did help with getting us a late check out, and the new butler checked in with us frequently after the fact.
Kimberly Ann
Kimberly Ann (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 20 日
Everything was excellent, from the lovely rooms to the nice pools, well manicured grounds.
Michelle
Michelle (7 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 11 日
This was our 2nd stay at this property. My husband and two daughters in their 20's stayed at the El Beso section in early January 2025. Two negatives-we were not told the spa steam room was broken and has been for 2 months until after we arrived for our circuit appointment. I would not have booked it if we knew there was no steam room. Second big negative was the restaurant booking situation. Though the website says Blue moon isn't reservation, it is now. That really decreased the non-reservations options for us (I don't do buffet). Basically there are only two options for non-reservation-the Mexican and the Route 66 burger place. I highly recommend the Mexican. Also, if you are El Beso the Bistro is open a couple nights a week. The Bistro and Mexican were our favorite meals of the week. The Italian and Blue moon were also good but hard to get reservations for. You have to get on their app (which often errors out) at 8am and all reservations the week we were there were gone within minutes. It was frustrating and would keep us from booking again.I just don't need the stress on vacation. That said, food was good. First day we got there and ate at the buffet, many options were empty and I had a hard time finding anything I wanted but other than that meals were good.Room was great, nice distant ocean view. Staff was great, running out of room to say more. Good choice if you're not bothered by not getting reservations.
Gina
Gina (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 19 日
Fantastic
This was our second time at this resort. It did not disappoint. We just love it. We recommend it to our friends and family. Just a great overall place. Staff is amazing. Food. We participated in a few activities had a blast we will be ba k soon
Roger
Roger (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 13 日
One of the best resorts I have stayed in. Staff was generally nice and soft spoken. My fiance can’t eat anything other than vegetarian and he is allergic to eggs so resort made sure he has some options to choose from in every meal and they were going above and beyond to cook something exceptional for him every time if he has issues with it.
I would really recommend everybody to book this resort 10/10 😊
Ramandeep
Ramandeep (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 25 日
We were situated in the El Beso (adults only) section of the resort so it was pretty quiet, which was great. A lot of the resort was being renovated whilst we were there. It was good to see that things were being brought up to date. Our room was newly renovated and was lovely. The construction workers were respectful of the guests and never got in the way.
The restaurants were amazing, especially the Blue Moon. Five courses and all delicious and beautifully presented. We tried all of the restaurants and they were all extremely good. The buffet was also very good with many choices.
All the staff we encountered everywhere on the resort were friendly and helpful.
The beach was our favourite place and although there was a lot of seaweed, the beach patrol staff worked extremely hard in clearing it and did a great job.
The El Beso pool was often very crowded and the sun loungers, although plentiful, were usually all taken. Guests put their towels out very early in the day leave them there all day. There is a sign saying towels and belongings left unattended would be removed after an hour but it doesn't seem to be enforced. Also, the sun loungers are very, very close together. This is my only criticism of the resort. All of the pools are beautiful though.
The evening entertainment was okay but nothing special.
Christine Ann
Christine Ann (9 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 11 月 24 日
Whoever will be planning to book this resort, please READ THE REVIEWS first. So we’ve been to this resort once, 3 years ago and it was nice, that’s why I decided to book it again, despite not so good reviews that people had been posting lately. For sure we will not come back there. Issue after issue…I cut my foot in a pool, because tiles were broken and there were sharp edges from it. I don’t understand. Nobody ever checks this pool? Not to say there were so much sand and small stones in it. Another bad thing - if you an early bird and let’s say you need to take a shower at 7am - forget about hot water and about water in a shower during the night. They literally turn off the water, and when I called reception and asked why we don’t have water, they said “we will send someone to check it”. Excuse me??? At 1am at night? They are simply turning it off. Same with AC, we turned it to the lowest temperature possible and it was still hot in the room. When asked, they said same thing “we will send someone to check it”. Never happened.
And honestly food wasn’t the best and drinks - water and sugar. Also, they don’t have a good entertainment (this is not my first time in Mexico and I can tell you, there are resorts that have great entertainment!). Nothing really here. We also had situation with our excursion - they rescheduled it 3 times! All this to say, we do not recommend this resort. Save your money and book something a little more expensive but with better service and quality.
Iryna
Iryna (8 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 14 日
Eduardo at pool bar was best bartender south of Cancun!
Kenneth Jason
Kenneth Jason (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 1 日
Wonderful stay! We were upgraded to an ocean view Privilege room that was clean and spacious. Food and drink options were plentiful. The activities staff worked tirelessly around the pool during the day and again for each nights themed entertainment. A special shout out to Ilda who works the lobby bar. She kept the drinks flowing and was so friendly and personable. Halloween was a blast with staff in costumes and the party going late. Thank you for a fabulous stay.
Melissa
Melissa (6 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 10 月 31 日
Brian S
Brian S (7 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024 年 10 月 22 日
Agradezco mucho haber podido ir de vacaciones un lugar muy lindo y agradable con un servicio excelente. Muchas gracias a Enrique y Ximena de atención al huésped por ayudarnos en todo moment, hicieron una labor excepcional