On the second night of our stay the beach club next door threw a Rave party that lasted from midnight to 7am. The music was so loud it felt like it was shaking the hotel. We called the desk at 3am and they said they called the police but nothing could be done. The next day in the lobby there were many upset guests and the hotel line was that they were "speaking to management" about it. After we spoke to some guests and other hotel employees, it was clear the hotel knew this rave was happening. The stage for the rave was the size you see at a full blown concert. They should have warned guests. I honestly would have found 1 night of accommodations for my family but that is impossible to do at 2am. If there was truly nothing they could do about the Rave then they should've been prepared for some type of compensation for the guests effected. After many conversations over a couple of days, and no "upper management " to be found they finally gave in and gave us a cabana by the pool for one day. The majority of staff are nice here but the front desk is lacking in customer service.
Kevin
Kevin (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月9日
GLENN
GLENN (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月14日
Decent place. There was construction taking place at the front where they were fixing salt damage to building which blocked our view of beach. There was also a very foul sewage like smell in the air that seemed to emanate from the beach water right in front of the hotel. Weird thing was that the adjacent hotels did not have the same. This made it hard to even want to enter the water. We went two hotels down to actually swim in the ocean. The food was great but a little pricey. Overall a good stay with good responsive staff.
Houman
Houman (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月28日
Shlomo
Shlomo (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月12日
Eduardo
Eduardo (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Super stay
We had a wonderful stay! Will recommend to everyone.
Steffen Mørch
Steffen Mørch (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月8日
Loud club music all day on the beach. V nice place
Beautiful place. Nice location. Friendly, helpful staff. Main thing you should know is they have a beach club that plays really loud club music from about 10am until 5pm. Even when I was on the other side of the beach I put my headphones in and played ocean sounds… and I could still feel the bass.
Scott
Scott (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Excelentes vacaciones
Excelente destino, muy atentos. Especialmente la gerente Viviana.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
Matforgiftet dag to
Fint hotell, ok service. Bra plassering, litt overpriset. Ble matforgiftet av roomservice dag to og måtte likevel betale for maten.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月17日
NO ES ALL INCLUSIVE, todo te lo cobran aparte hasta el vallet parking, $400 cada noche que pase tu auto estacionado en el hotel, ningún restaurante está incluido en el precio de la reserva no dejes que EXPEDIA te engañe, el hotel es maravilloso, muy bonito muy lujoso pero es caro y el costo de la reserva solo incluye tu estancia básicamente
Zara
Zara (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年12月16日
YARON
YARON (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月14日
Very nice facility with attentive staff. Walkable to many restaurants and 5th avenue. Uncrowded when we were there.
Keith
Keith (10 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月14日
Daniel
Daniel (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月12日
Property was nice but did need some maintenance. Food was overpriced. Would have been nice if plunged pool would have been warm and cleaner. Paid extra for the plunged pool in room but was unable to use as it was really cold and appeared dirty.
gabriela
gabriela (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月12日
Melissa
Melissa (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年12月12日
Excesos de cobro
Me cobraron el servicios de estacionamiento, cuando es una obligación en Mexico proporcionarlo. El personal muy majaderos
CHRISTIAN
CHRISTIAN (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
I just spent 3 nights at the Grand Hyatt for my bday and I was so pleased with my stay.
First of all the hotel is incredibly beautiful. Rooms (rooms, because I requested a new room and I was accommodated immediately) are beautiful, clean, spacious and comfortable. The staff had decorated my room and left a cake for my bday. The pools are incredible. The pool area is HUUUUGE with an amazing view on the ocean.
My room was maintained daily, and staff was so helpful and kind with everything. I had seen some bad reviews before I got there and was a bit nervous but it couldn’t have hoped of better for my bday. I am so grateful for my stay.
If I may say one negative thing was… the food… the menu from the pool isn’t cheap and isn’t good, I’m a picky eater, but honestly…. There are hundreds of options all around the hotel so who cares. The hotel is located perfectly maybe 50 feet from la quinta and you can walk everywhere. I definitely would go back to this hotel again. Thank you for an amazing birthday.
muriel
muriel (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月10日
Only negative remarks would be right after we checked in, we were invited to another desk where we were overwhelmed with things to do off property. We thought there enough wonderful amenities at the resort it felt like welcome here, now let’s leave here and visit other hotels for breakfast and other activities
Shannon
Shannon (9 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年12月9日
The. Costumer. Service. Bad
Samuel
Samuel (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月8日
The fairly high parking fee, and the fact that they did not inform us of it till the day of checkout.