We booked an all inclusive 3 nights at the hotel, the lady at the reception didn't tell us that most facilities were actually closed due to Covid-19. However many other hotels in the area were still running at almost full capacity. Only when we paid the money we were told the spa is closed, the massage room is closed, the sauna is closed, and even the table tennis and pool table were closed due to Covid-19. We told them that they should have made customers aware of that on Expedia or any other booking site they deal with, however the receptionist spoke little English and sounded angry, she spoke russian however we don't.
The next day we complained about not getting wifi signal in our room but we were told that all rooms are the same and that we had to come to the lounge or the swimming pool to get a wifi signal.
We also asked for if we could have an iron in our room but were told it's not possible, basically for everything and anything we asked we were told it's not free.
We had a safe in our room, and we wanted to leave our belongings in it, but it needed a battery, we then rang the reception to have it replaced but we were told it's not free to use the safe in our room and it will cost 3 euros per day "it's just their to take an unnecessary space in our wardrobe".
The shower head was leaking and the shower doors leaked water onto the bathroom floor.
The AC is connected with the balcony door so don't leave the room or you will come back to a very hot room as AC switches off
