Staff were lovely, pool and gym were good. Short distance to convention centre was nice. Issues - elevators smelled like marijuana always. There isn’t an economical choice for food for families close by - we had to uber eats a lot.
Janette
Janette (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月7日
Terrible service at the reception, at breakfast and for the room service. They really don’t care !
Muriel
Muriel (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Awesome
Customer service was awesome 💯💯
Leverne
Leverne (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Staff was friendly, only concerns would be the room. Zero pressure in the shower which made it impossible to rinse body. Flaw with the glass for the shower also, the water leaks out and creates a puddle of water around the toilet. Looks like there’s a half inch gap between wall and the glass. Other than that, everything was good.
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月27日
Yin Ying
Yin Ying (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月23日
Eine ordentliche Unterkunft für einen Zwischenstop
Das Hotel ist sauber und zweckmäßig.
Die High Falls sind gut zu Fuß zu erreichen.
Die direkte Umgebung gibt ansonsten nicht viel her.
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月20日
Pass
Pretty sure the front desk was wearing PAJAMAS... Unprofessional and lot of inane chatter with her friend (?). How is this a Hilton? Halls aren't vacuumed, room was not vacuumed. Depressing stay.
owen
owen (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月12日
Ruanlisa
Ruanlisa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
First time to Rochester. This hotel was right down the street from Kodak Hall at Eastman College of Music. Yunchan Lim piano recital was the attraction. Hilton Garden Inns have a business-standard quality but this Downtown Rochester location is definitely a cut-above. People working here understand the word ‘Hospitality’and demonstrate it constantly. Plus the food is really good. The breakfast buffet was far superior to similar at the United lounge in SFO. You definitely get value here but more importantly you get lots of positive human interaction - if that matters to you as much as it does to me.
Charles
Charles (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月22日
Goldie
Goldie (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月17日
Nice downtown hotel
Nice room. Glad they don't use hot thick comforters. Didn't know there is no outside view from the windows. Good location to the river
Travis
Travis (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月16日
Room was dirty, dried pasta on the floor and there was a stain on the duvet.
Taryn
Taryn (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月3日
Virginia
Virginia (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月1日
Staff was great. Everyone was helpful. The parking garage situation was challenging at times. Very good location.
Darrylyn
Darrylyn (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月16日
Kenny
Kenny (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
We loved that this old building has been repurposed for the hotel. Very nicely decorated. The room needed a few little fixes to the bathroom.
Penny
Penny (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月8日
Lai Kam
Lai Kam (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
John
John (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
Great hotel.
cindy
cindy (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Brandy
Brandy (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月31日
They are renovating the garage and that was a bit difficult to figure out. Enjoyed the stay - convenient to our event and the shuttle was available for us to use!
Pauline
Pauline (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月31日
Karilyn
Karilyn (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Everyone was very friendly and helpful. The room was clean and spacious. They checked in on us every day making sure we were satisfied.
Helen
Helen (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月25日
Not as updated as other Hilton Garden I've been to. - 1st room I was assigned was not cleaned and second room I moved to the key card had to be reset 5 times - I got ID on the last key Card reset and questioned was anyone else in the room thought he seem both of us come in together. That person should be fired.