The hotel staff are very nice, esp hotel manager Coco, she has been very helpful, definitely a great asset of the hotel.
However, the hotel is located in a very remote area with no access to the city centre, the so called free shuttle bus only runs to/from airport or centre twice a day with fixed schedule, so you can disregard the airport pick up service. Even if you want to book the airport shuttle, you have to walk all the way to the train station to take it, it is super inconvenient. If i will go to Haikou again, i will surely choose another hotel.