The hotel was two blocks away from an event I was attending. Excellent service and nice rooms at an affordable price for New York.
David
David (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Nice stay small rooms
Rooms were very small, and not enough space to put clothes.
Hotel and service very nice
Jose
Jose (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Christine
Christine (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Nice
Easy and larger room than usual for the village
Millard
Millard (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Highly recommend!
Great experience! The staff were all very friendly and helpful. The room and bathroom were clean and nicely decorated. We stayed jn a deluxe double and there was ample space for two adults. The location is terrific- walked all over the place and close subway access, too. Don’t miss the rooftop for spectacular views- great drinks and service, too!
Amy
Amy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Cristina
Cristina (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月10日
No es una buena opción
El Hotel está súper descuidado, la puerta del baño no cerraba, cuando prendías la regadera había un silbido muy molesto, diario tuve que pedir que limpiaran el cuarto. Hablé con los de la recepción y no hicieron nada.
Jose
Jose (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月9日
Les chambres pas faites avant 17h😡 wifi et café dans la chambre payant 😡aucune communication avec le staff
Corinne
Corinne (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
EunJi
EunJi (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Garry
Garry (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月4日
A huge disappointment. We had stayed at the Hugo before Covid but the standard of the hotel has fallen dramatically. The hotel needs to be refurbished - all areas are shabby from the lift which looks like it should be used only for goods to the rooms where the cabinetry is delaminating.
To make this worse, our room was not cleaned at all on two days out of three until we complained - even then the "cleaning" was cursory and no clean towels, coffee cups or refills were provided (until we called down to reception)
We will not revisit I'm afaraid
Jeremy
Jeremy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Justus
Justus (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Charles
Charles (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Emma
Emma (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月29日
Dustin
Dustin (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月20日
Bad elevator situation
I didn't realize when booking that if you are there over a weekend, there is no separate elevator for the rooftop. So plan on waiting a long time to get up to your room
真實旅客
5 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
anthony
anthony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月29日
Richard
Richard (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月26日
Lacking in guest care
I would have liked this stay had there been any semblance of guest service or care.
Our room had no toiletries in terms of soap or shampoo. It did, but in pumps in the shower that didn’t work. Inform the front desk. Nothing is done about it.
Our room temperature never cooled off. Set the thermostat for 65 degrees (the lowest it could go) and the room never got below 76 degrees. Tell the front desk about it. Nothing is resolved.
At check I am asked “how was your stay”. So I inform them again about the issues and the woman behind the counter stares at me blankly and asks me “is there anything else?”
A few days later I emailed the hotel via their website. It’s now been over a week since the email. I still have not received a response.
Eric
Eric (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月19日
Celia
Celia (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月18日
Dwight
Dwight (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月17日
Fick varje dag be om städning och de utlovade vattenflaskorna och kaffe poddarna. Detta sköttes inte bra.
Rummet var ok. Saknade dock hyllplan att lägga kläderna på.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
Stephanie
Stephanie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月15日
Great location and hotel amenities but little things like a clogged sink, no soap or shampoo in dispensers and bad mini blinds need a little attention to detail. Otherwise - a very good and pretty option in that part of Manhattan - nice overall facility and quality, cleanliness and serve - I will be staying there again next time