Photo gallery for Hotel Kapok Shenzhen Bay
Hotel Kapok Shenzhen Bay
Reviews
About this property
- Airport transfer
- Bar
- Free parking
- Gym
- Laundry facilities
- 24/7 front desk
Explore the area
- MixC Shopping Mall7 min walk
- Shenzhen Bay Port5 min drive
- Window of the World6 min drive
- Shenzhen (SZX-Shenzhen Intl.)37 min drive
At a glance
Hotel size
- 242 rooms
Arriving/Leaving
- Check-in start time: 2:00 PM; check-in end time: midnight
- Express check-in/out available
- Minimum check-in age – 16
- Check-out time is noon
- Contactless check-out
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- At check-in, guests must provide a record of full COVID-19 vaccination
- COVID-19 vaccination record requirement applies to all guests aged 9 and older; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 16
Pets
- No pets or service animals allowed
Internet
- Free WiFi and wired internet access in public areas
- Free WiFi and wired internet access in rooms
Parking
- Free on-site self-parking
- Free off-site parking nearby
Transfers
- Airport shuttle on request (available 24 hours a day)*
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Common areas
- Wheelchair accessible (may have limitations)
- Lift
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately CNY 228 for adults and CNY 114 for children
- Airport shuttle service is offered for an extra charge of CNY 300 per vehicle (one way)
Children & extra beds
- Rollaway beds are available for CNY 280 per night
Policies
Also known as
Frequently asked questions
Does Hotel Kapok Shenzhen Bay offer free cancellation for a full refund?
Are pets allowed at Hotel Kapok Shenzhen Bay?
Is parking offered on site at Hotel Kapok Shenzhen Bay?
Is an airport shuttle service offered by Hotel Kapok Shenzhen Bay?
What are the check-in and check-out times at Hotel Kapok Shenzhen Bay?
What is there to do at Hotel Kapok Shenzhen Bay and nearby?
Are there restaurants at or near Hotel Kapok Shenzhen Bay?
Does Hotel Kapok Shenzhen Bay have rooms with private hot tubs?
What's the area around Hotel Kapok Shenzhen Bay like?
Reviews
Recent reviews
6/10 Good
6 out of 10 GoodNot clean enough
10/10 Exceptional
10 out of 10 Exceptional8/10 Very good
8 out of 10 Very good10/10 Exceptional
10 out of 10 ExceptionalConvenient, close to a new shopping mall and subway!
2/10 Poor
2 out of 10 PoorThe whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
8/10 Very good
8 out of 10 Very goodBooked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.