When we first arrived at the property, the contactless check-in was very convenient. They use a traditional metal key as opposed to a key card and that is also what you use to open the door to the building and activate the elevator. The elevator took some time getting used to, but after the second try, it was really easy to operate. Also, if you want to keep the door to the unit locked, you have to manually lock it with the key. If a portion of your party wants to stay behind and keep the apartment locked, you would literally have to lock them in the apartment while the other party leaves. This probably wouldn't do so well in an emergency.
The unit itself felt very homey since these are actually apartment units. Don't come in expecting it to feel like a hotel room. It's very spacious and it came with an in-unit washer/dryer as well as a kitchen.
As far as cleanliness goes, our only issue was with the sheets for the pull-out bed in the living room. When we pulled out the bed, the sheets on the mattress were not clean. We were told to grab fresh clean sheets from the fourth floor, however those sheets were slightly smaller than the mattress, leaving a portion of it exposed.
There was an issue with the payment and I was accidentally charged twice for my booking. When this happens, contact Rafael Kaiser immediately and they will do their absolute best to fix it.
I was in touch with Olena and she was an absolute delight. The staff is definitely friendly and helpful