I thought the staff was pleasant enough, my biggest quarrel was with the lift being out of service. It was frustrating to walk up 3 flights of stairs to my room with a heavy suitcase, I don’t know how older or disabled folks managed during the time although I’m not sure how busy the hotel was. The room itself was clean, heater/ac unit made a rattle noise, the bed was big and comfy, room itself was also large. You’re walking distance to York’s major sites and the train station, I also noticed frequent bus service in front of the hotel so I imagine other areas of York are also quite accessible.