Booked in here last minute after a disappointing experience at another nearby hotel
It was like walking into heaven
Thank you
真實評價
10/10 完美
Amit
2026 年 5 月 18 日
I was very surprised as this hotel far exceeded my expectations being a smaller city I was expecting the worst. Even though pics are digital on the website the rooms are exactly like that. Clean updated and staff is very friendly. I accidentally broke two mugs in the room while there but they were very professional about it and didn’t charge me. I will definitely come back again to this hotel if I come back to Ambala.
真實評價
6/10 不錯
Vivek
2025 年 9 月 10 日
Not the best
Untrained staff - uncourteous - service though was prompt - they could not fix an issue i had and offered to change the room, which doenst make sens in midnight.
真實評價
6/10 不錯
sugeeta
2026 年 3 月 6 日
staff failed to offer a welcome drink at check
the staff were not wearing their name badges at reception and some in the restaurant.
the hotel has a very stringent policy on towels and toilet if we require additional towels etc there should be no quibble.
The housekeeping was ok .
The buffet breakfast was cooked to a very good standard as was the food we ordered in room service .
Punit provided a great service in the restaurant
Service with a smile .
The rest of the staff gave the impression that they did not want to be there . More interested in google reviews .
On the last night we decided to eat in the restaurant and this was so disappointing. The manager Mr Naresh failed to write down our order and got the order wrong . We had to endure a 30 min wait for the correct order. and it did not any soft drinks other than coke . It failed here. We saw him pacing up and down the Resturant but he failed to apologise and no other managers apologised . Very arrogant .
Very rude young porter with a steely stare who wanted a tip !
Ramada do a mystery shop here please . customer service training . Hiring process ?