This is a SCAM, NOT a hotel! I booked the lovely apt in the picture with full bath and kitchen. I don't believe that place exists. Day of arrival the owner messages me telling us to go to a completely different address, which was a shoddy boarding house, barely furnished, so poorly lit that we had to use our phone flashlight to find the room. AND someone else is already in the room they gave me a code for! I contact the owner to get a refund, owner sends over some man to open a different room in this weird unlit converted house and we're supposed to use the powder room in the common entry as our only toilet, with no shower or bath. What?! We felt very unsafe at this point (honestly we should have left as soon as we walked in but it's late, we're tired, how bad can it be? BAD!). Asked to speak with the owner who suddenly cannot speak English. This random friend of the owner is now begging us to go to a THIRD address. NO! We had to just drive away and find another hotel immediately. Despite not offering anything remotely close to the room I booked, the owner will not give me a refund. Hotels.com knows I paid for the Best Western we did stay in that night, has been given all this info, and will not refund this scam booking because they cannot reach the owner!!!! Don't fall for this scam too! May 18, 2025 booking for "Onon's Sweet House" in Richmond.
