We were not impressed at all, first time staying at a 5 star, which was not what we got at all.
We waited 20min after checking in at 2.15pm for a room key.
We were not told anything about the hotel, where the lifts were, where to go for breakfast.
When i asked what floor we were on told level 14, asked where the lift was and clerk pointed no instructions.
The air conditioning did not work properly, the room smelt like smoke, shower was over the bath,meant to be sound proof, the room next to us were partying till 3am.
We spent alot of money expecting a great experience, but were very disappointed.
We get better service and experience from cheaper motels.