We were out late the evening of our second night at the hotel and when we returned to the property, the doors were locked and we could not get in. We tried calling the after hours number and only got a message to call back during business hours. We ended up having to stay elsewhere. The next morning, we were able to get in when another guest left, holding the door open for us. Someone was at the front desk when we left, so we were able to talk to them. They said they were short staffed and did offer us a refund, we are still waiting to receive it. If you plan to stay here, I recommend asking them what time you need to return by in order to guarantee access to your room.