As a disabled woman i was abused by another guest who then was arrested for assaulting another guest , was treated disgustingly by staff with no help , the room was dirty ,the window did not open the bed was to close to the door which made it virtually impossible to get passed as im on crutches and in a wheelchair, the taps in the bathroom are the wrong way round so when i used the cold tap i scolded my hands , there was water pouring through light fittings in the main bar area ,which was also millimeters away from live electrical sockets , as of this i decided to leave after one nights stay and was booked in for 4 nights at the cost of £107.10 . On leaving i requested a full refund to which i was giving a receipt to say it had been refunded and im still waiting for it 7 days later . When i am contacting the hotel directly they are being abusive rude and refusing to refund any money and telling me never to ring back. I advise everyone to avoid staying at this horrible hotel and im seeking legal advice, unhelpful, rude staff ,fire hazard, unclean ,Oh and itshousing people being paid for by housing benefits eg (DRUG ADDICTS OVER ALL DISGUSTING PLEASE EVERYONE STAY AWAY FROM THIS VILE HOTEL NOT WORTH ANYBODYS MONEY !!!)
