When doing the final check-in you are required to put a very high refundable deposit on your charge, not the amount listed on the Hotels.com site, or you can chose to pay a non-refundable amount of a much smaller amount. I am sure most people chose the smaller option because it is a bit concerning to have such a high deposit especially as it was not the disclosed amount. It makes you worry they may not refund the deposit. It would be extremely hard to recover a deposit if they chose to withhold it. I felt like they totally wanted you to worry about this, and just give them the non-refundable smaller amount.
Also, I asked if I could drop my bags off early or get into the room early and I was told it was ready and not a problem to go early. I then went to complete the property check-in, which you complete just before they give you the door code, and I had to pay an additional charge for arriving early.
The amounts for the charges is not listed on my review because it is Hotels.com policy that no prices or amounts be mentioned.