We booked for two nights. During the first night, my wife got up to use the washroom, and upon her return to bed she stepped on what she thought was a small rock. It turned out to be a used needle from an auto-injector and it was lodged securely in her foot!! I took the needle down to the front desk to show them and demanded an explanation. I was basically told I was a liar and it was "highly unlikely that this had happened" and that their rooms "were all expertly inspected before each and every stay by a supervisor". I was floored at being called a liar and made to feel like this was something we had invented in order to receive a discount or a free room stay. Total attempt at covering their rears. I asked to speak to the manager, but was told he was off site until Monday and that he would contact me then. Basically, nothing we can do. I got the manager's business card and tried calling myself, only to discover this was the number to the front desk, proving futile. I then decided that giving the clerk the needle in question was a stupid idea as she was free to discard it like it never happened, and when I asked for it back I was told she had given it to housekeeping. So there goes my proof. Needless to say, my telling the clerk how serious this could actually be for my wife --- what if she now has a blood infection or perhaps a disease from this used needle, fell on deaf ears. It's now Monday afternoon, the manager still hasn't called. Not impressed at all!
