2/10 欠佳
2025年1月4日
Terrible - stay away- canceled day of check in
I would love to, but the hotel canceled my reservation at 2:30 pm and landed ar 3pm. Upon landing at Ho Chi Minh, we got off the plane and checked our email to confirm the hotel address, that was when we received the email stating that they no longer have a room for us and told us to find a different place. It was stressful because we were in a different country across the world. We had no choice but to search for a new hotel which had wasted 2 hours of our time. I kept reaching out to the hotel asking why we got canceled and finally received a response saying they were on holiday. Very disappointed and so unprofessional. I hope that hotels.com figures this out and removes them allowing anyone else to book
Cam
Cam (1 晚家庭旅程)
Hotels.com 真實旅客評價