Booked a standard 2 double bed room as a room for our family of 3 (2 adults plus 1 teen) for after an event on the Gold Coast. Our navigation app in our car struggled to find the property, reception was polite and provided a key card and physical key and directions for parking. We were allocated to room 1010, which is on the ground floor. A corridor left off the foyer winds around going outside and having a more motel vibe, corridors were wet and the tiles slippery. Struggled to open the door with the key, unpacked. Room was basic as expected with shower, bath, toilet, kitchenette and tv. Sliding door to access a shared grass courtyard with the hotel pool. We did not use any of the room or hotel facilities beyond the bed and bathroom. After attending our event we returned around 930pm and could not open the room door. Bar staff directed us to May who was fantastic, she and my husband could not open the door. We ended up accessing our room via the courtyard entrance through an unlocked screen door (thats on us for not checking that door was locked when we checked in). May was gracious and apologetic, i am thankful we returned while staff were still on site. Beds were ok, noise from the corridor was loud especially luggage carts on tiles throughout night. Was fit for purpose but the lock/security was disappointing