On the exterior, The Comwell looked excellent, with a supposed state of the art spa facilities, high quality restaurant and a friendly smile on arrival by the staff.
In reality, what I was met with was a lot of hidden costs for facilities that barely worked. I paid for access to the spa facilities, however, saunas were not functional, there was little direction in terms of what was available for me to use and what I couldn't. Staff were inattentive. I was seemingly ignored by the front of house restaurant staff as I waited to be seated, with several different members of staff walking straight past me without acknowledgement. I gave up and went to the supermarket instead. The next day I visited the restaurant again and wasn't impressed by the limited menu. There were no vegetarian options, little diversity and the food wasn't that great.
When reporting spa facilities that were not working, members of staff did nothing to rectify the issue or inform me of whether it was being seen to or not.
My room had an insect infestation which made it very difficult to relax and settle down. The bedsheets were not fitted to the bed very well, and I found myself tangled in the middle of the night.
The bathroom was poor, with a sink that doesn't plug in, a shower that sprays all over the floor and a toilet that had a particularly bad smell throughout my week.
I left the Comwell with a bad taste in my mouth. I felt disappointed and let down by what could have been a very lovely stay.