Like: Great staff, 10 min to Tanglewood and Lenox center, had a fitness room and small pool, upbeat breakfast manager, teas and coffee in lobby, cleanliness in all areas, even though the entire place needs a redo.
Dislike: The room was a disaster! WAY overpriced at $464 per night (not including taxes) for one room king bed with whirlpool Room 307; Whirlpool had stains all over it, yuck!; the window overlooked the industrial pool roof; the right side of the mattress was very lumpy and needed to be thrown out (so I tossed and turned all night); the entire room was tired and needing of a major redo, including one piece of artwork that they didn't even bother to center on the wall; cheap coffeemaker, peeling wallpaper, stains on the ceiling - It was a complete disaster. Unfortunately, the hotel was booked for the 4th, so we were stuck there.
Even with the great staff and expected amenities, we could never go back there, and probably not to any Hampton Inn & Suites ever again. That's how bad it was.