This was my second stay at this location, and unfortunately, it did not improve my experience. On my first stay, I encountered an unwelcoming front desk representative who didn’t offer any information about the property. After checking me in, he informed me that the elevator was out of service, which was inconvenient given that I had just flown in with a large suitcase and bag.
On the day of checkout, the same representative knocked aggressively on my door well before the 11 AM checkout time, rushing me out for housekeeping. I decided to give the property a second chance, hoping that the first experience was a fluke or that the representative was just having a bad day.
However, my second stay mirrored the first. After arriving past 1 AM and ringing the bell, I waited several minutes before the same representative let me in, clearly just waking up. His greeting was curt, asking only for my ID and credit card, and once again, he informed me the elevator was out of service—disappointing, especially given I had luggage.
The next morning, I found the towels and sheets in my room stained. I didn’t want to ask for replacements due to the representative’s attitude.
Overall, I won't be returning to this location. The lack of customer service and the repeated issues with the elevator and room cleanliness left me disappointed.