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Aparthotel

Portal House Apartments

3.0 star property
City centre aparthotel, steps from Royal Road

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Photo gallery for Portal House Apartments

1 bedroom, premium bedding, minibar, in-room safe
Private kitchen
1 bedroom, premium bedding, minibar, in-room safe
Garden
Reception
Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Airport transfer
  • Spa
  • Air conditioning
  • Parking available

Main amenities (12)

  • 20 smoke-free apartments
  • Housekeeping (on request)
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Conference space
  • Meeting room
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Microwave
  • Television
  • Garden
  • Coffee/tea maker
  • Blackout curtains
The current price is HK$759
HK$1,077 total
includes taxes & fees
7 Sept - 8 Sept

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Superior Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cots/infant beds
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

Highlights

Individually decorated
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout curtains
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Senior Apartment

Living area

Senior Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Apartment

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cots/infant beds
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

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About the area

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Galeria Krakówska - 8 min walk - 0.7 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Kraków (KRK-John Paul II - Balice) - 28 min drive
  • Turowicza Station - 8 min drive
  • Kraków Łobzów Station - 13 min drive
  • Kraków Główny Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪House of Beer - ‬1 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪Taj - ‬2 min walk
  • ‪METRUM Restobistro - ‬1 min walk
  • Moaburger

About this property

Portal House Apartments

Portal House Apartments puts you in a great location, within a 15-minute walk of Main Market Square and Wawel Castle. Free perks include WiFi and buffet breakfast daily between 7:00 AM and 10:00 AM. Apartments offer nice touches such as premium bedding, rainfall showerheads and pillow menus. Fellow travellers love the helpful staff.

Languages

English, Polish

More about this property

VISIBILITY

At a glance

Property size

    • 20 apartments

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps; 2-device limit)

Parking

    • Off-site parking nearby (PLN 100 per day; booking required)

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Pool/Spa

  • Massages
  • Spa services
  • Sports massages
  • Deep-tissue massages

Internet

  • Free Wi-Fi, with a speed of 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transport

  • Off-site parking within 820 ft (PLN 100 per day); booking required
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay for free (see details)
  • High chair

Food and drink

  • Fridge (mini)
  • Microwave
  • Electric kettle
  • Coffee/tea maker
  • Cleaning supplies

Dining

  • Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Minibar

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Pillow menu

Bathrooms

  • Shower
  • Rainfall shower head
  • Hairdryer
  • Soap
  • Toilet paper
  • Towels provided
  • Shampoo

Entertainment

  • 32-inch LCD TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference space (377 square feet)

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Housekeeping (on request)
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • In-room massages
  • 24-hour front desk

Location highlights

  • Near a train station
  • In the city centre
  • In the historical district
  • Near outlet shopping

Things to do

  • Bike rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 rooms
  • Eco-friendly cleaning products provided
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 120 per vehicle (one-way. Maximum occupancy 3)

Parking

  • Parking is available nearby and costs PLN 100 per day (820 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków
HELP_OUTLINE

Frequently asked questions

Does Portal House Apartments offer free cancellation for a full refund?

Yes, Portal House Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Portal House Apartments?

Sorry, pets aren't allowed.

Is an airport shuttle service offered by Portal House Apartments?

Yes, an airport shuttle is available. The charge is PLN 120 per vehicle one-way.

What are the check-in and check-out times at Portal House Apartments?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Portal House Apartments and nearby?

Have fun during the warmer months with activities nearby such as cycling. Enjoy amenities such as spa services and a garden.

What's the area around Portal House Apartments like?

Portal House Apartments is in Kraków Old Town, a short 3-minute walk from Main Market Square and 14 minutes' walk from Wawel Castle.

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Portal House Apartments Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Breakfast
Room
Location
Service staff
Bed
Apartment
Old town
Family friendly
Walking
Bathroom

What guests liked

  • Breakfast was consistently described as good, lovely, yummy, and excellent with a great selection of options. (22 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Spacious rooms, great location, friendly staff, nice breakfast.
Jonathan, 2-night trip

10/10 Excellent

Very clean, staff very helpful, great location and great breakfast.
Kurt, 3-night trip

8/10 Good

Very nice and helpful people at the desk and we enjoyed the breakfasts which were different every day. Apartment was beautiful with plenty of storage and we enjoyed the balcony. My only problem, being a short person, was getting in and out of the tub which had very high sides.
Martha, 6-night trip

10/10 Excellent

The staff at the front desk were friendly and offered some great advice when asked about a few of the places I was thinking about visiting. The building sits on a relatively quiet street in the old town, so it is convenient but not as loud as I would imagine other locations might be. The room was clean and spacious but the bed was a little firm for my liking. Despite that, I would definitely stay here again.
Andrew, 3-night trip

10/10 Excellent

What a wonderful stay we had at portal apartments. Very good location. Accessible. I would like to say that the showers were great but maybe having a wet room would be an upgrade. My mum fell getting into the shower. There is no spa on site as like it states on Expedia but they have people come in for massages reasonable priced too! Lovely little balcony. Breakfast was great those cakes were to die for. Many thanks for a lovely stay. Leanne
Leanne, 4-night trip

10/10 Excellent

Staff were all very kind, and helpful. Knew the area well, and was able to give me pointers to maximize my trip! 12/10 will definitely stay again.
randy, 3-night trip

6/10 Okay

Too noisy
Mai, 2-night trip

10/10 Excellent

Great accommodation with helpful friendly staff
Simon, 1-night trip

8/10 Good

The only negative of this hotel was the air conditioning - the system is controlled by the staff and it is shared between rooms. For some reason the staff turn of the air conditioning on our third night and we had to go downstairs at midnight to have them turn it back on.
Mitchell, 4-night trip

8/10 Good

Our stay at Portal House Apartments was very pleasant and superbly located. Easy to walk in the Old City and easy to get to trams to explore. One star docked for such hard beds! Otherwise the included breakfast was lovely and the accommodations charming.
Victoria, 2-night trip

10/10 Excellent

One of the nicest places. Everything perfect. Very kind staff. Good breakfast. They prepared lunch boxes, very yammy. Very clean, quiet and comfortable. Close to everything. Next time in Krakow we definitely stay in Portal House Appartements again. Thank you. We stayed in a Junior Suite.
Uta, 3-night trip

10/10 Excellent

This place is a Gem just around the corner from everything , old school charm , rooms were beautiful it did get a little noisy for a few hours at night on a Friday but not bad Perfect Place to Stay 👏
Melody, 3-night trip

10/10 Excellent

Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Harriet, 2-night trip

10/10 Excellent

Great

Comfortable stay in a central location.
4-night trip

10/10 Excellent

The apartments are in a great location for both the old town and the Jewish district. Everything is walkable and organised trips pick up within 5 mins walk maximum. The room was spotless, bathroom modern, breakfasts good and the staff were great. On 2 mornings we needed to leave before breakfast started at 7am so they made us breakfast boxes to take with us at no extra cost. I would thoroughly recommend this to anyone visiting Krakow.
Julia, 3-night trip

10/10 Excellent

Excellent location, nice hotel and staff.
André, 1-night trip

10/10 Excellent

We stayed here for 5 days and we were amazed with the very warm welcome from the polite receptionist, Rosza. Our room is very clean and neat. Location is perfect. We were able to walk around even late at night. All the transport route are very accessible including the main railway station. Also with thanks to Philip one of the young receptionist who guided us through while searching for the places we’d like to visit. Breakfast iare good too. I would highly recommend Portal house to everyone.
Marilyn, 4-night trip

6/10 Okay

We liked the location close to the market square.we enjoyed the breakfast.We liked the room and the en-suite. The main problem we had was the air conditioning was not always on and during the night we had to open the windows even though it was 3.30 in the morning we had noise all night long with people shouting in the street .,We spoke to reception to put on the air conditioning all night but this was not done . So the following evening I spoke to the young lady on the reception and she switched it on in a box outside our room .When it’s been so hot you need the windows open but with the noise outside you can’t . Our room was 7.3 on the fourth floor .There are also a bar opposite the apartment and one each end of the road .Out of the five nights we stayed 3 nights Thursday until Sunday we did not sleep.
DAVID, 5-night trip

10/10 Excellent

Very convenient and beautiful location, good breakfast, nice room design, friendly and helpful staff
Iwona, 3-night trip

10/10 Excellent

Lovely aparthotel. Very clean, breakfast was nice, we stayed in the deluxe apartment, a family of 4, very modern and spacious. Excellent location, close to all the main sites.
Jacqueline, 3-night trip

10/10 Excellent

Brilliant service, location and space
Iris, 2-night trip

8/10 Good

I was able to order a taxi at the desk. I could come and go as I pleased and at any time of night because there was a host 24 hrs a day at the front desk to buzz you in . I felt safe and enjoyed the area since it was just a block and half away from the head market square.
Kasia, 1-night trip

10/10 Excellent

Very good location. Short walk from train and bus station. Very helpful front desk staff.
4-night trip

10/10 Excellent

The apartment had been renovated to a very high standard, we were very happy with our stay, and with the kind staff.
Rosie, 3-night trip

10/10 Excellent

Great hotel

Fantastic hotel near to the Station, main square, jewish quarter etc etc
JACQUELINE, 3-night trip