I had prepaid for 2 rooms, but on arrival I was told they had only 1 room available, with 1 king bed. This was unacceptable as I was traveling with a business associate.
I had also called 2 hours prior to my arrival to confirm that we were coming, and was not told about the overbooking issue.
The night manager finally called a supervisor, who told him to give me a particular room. The night manager asked, "is that room okay to be used?"
It was not.
The room was filthy, stains in the tub/shower, squashed bug on the floor, bullet hole in the outer window, rusty screw on the toilet seat, chewed gum stuck on the headboard, mini-fridge not working.
At 1:30am, someone opened the door (thankfully I'd used the latch) and shouted into the room, "Why is the door locked, who's in there?"
When I responded that the room was rented, he apologized and said he was maintenance, and they usually use the room as a break room.
The next morning, I explained what happened, and the 2 staff members (Alex the night manager, and Jessica) were completely unapologetic, and rude when I told them my associate and I would not be staying any longer.
I cancelled my remaining 2 nights, and asked for a refund. I'm still fighting with them for the refund on my prepaid reservation.
It's not allowing me to attach my photos below.