Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710
What's nearby
El Camaleón Mayakoba Golf Course - 2 min walk
Gran Coyote Golf - 6 min drive
Playa Xcalacoco - 9 min drive
Tres Rios Ecopark - 9 min drive
Playa del Carmen Main Beach - 11 min drive
Getting around
Cancun Intl. Airport (CUN) - 35 min drive
Cozumel Intl. Airport (CZM) - 13.7 miles/22 km
Airport shuttle (surcharge)
Area shuttle (surcharge)
Free beach shuttle
Restaurants
Restaurante Hacienda - 9 min drive
Cafe Antoinette - 5 min walk
Buffet Riviera - 9 min drive
La Copa - 8 min drive
Coco Café - 8 min drive
About this property
Fairmont Mayakoba
At Fairmont Mayakoba , you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll be just steps from El Camaleón Mayakoba Golf Course. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. La Cantina, one of 8 restaurants, offers a beachfront location and serves lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a golf course, and a free kid's club. Fellow travelers say great things about the helpful staff.
All inclusive
All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
À la carte meals and snacks included
Room service during certain hours (limited menu)
Languages
English, French, Italian, Portuguese, Spanish
At a glance
Hotel size
401 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Free children's club
Pets
Pets allowed (dogs only, up to 25 lbs per pet)*
Service animals welcome
Restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free onsite self parking
Free onsite valet parking
Electric vehicle charging point on site
Transfers
Airport shuttle on request (available 24 hours)*
Offsite
Area shuttle*
Free beach shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–11:30 AM
8 restaurants
3 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Water dispenser
Traveling with children
Free children's club
Children's pool
Waterslide
Playground
Childcare in room (surcharge)
Grocery/convenience store
Children's menu
Children's games
Toys
Beach toys
Pool toys
Art supplies
Children's books
Changing table
Bed rails
What to do
On the beach
Free beach shuttle
Tennis lessons
Beach yoga
Fitness classes
Pilates classes
Beach volleyball
Racquetball/squash
Archery
Ecotours
Golf lessons
Hiking/biking trails
Kayaking
Sailing
Snorkeling
Surfing/body boarding
Windsurfing
Golfing nearby
Hiking/biking trails nearby
Windsurfing nearby
Working away
Business center
Meeting rooms
Computer station
Conference center (40000 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach cabanas
Free beach shuttle
Free bicycle rentals
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Library
Piano
24-hour fitness center
Golf course on site
Golf driving range on site
5 outdoor pools
Full-service spa
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
Waterslide
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Reception hall
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
65-inch LED TV
Premium satellite channels
Streaming services
Pay movies
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down comforter
Turndown service
Premium bedding
Pillowtop mattress
Free crib/infant bed
What to enjoy
Furnished balcony/patio
Freshen up
Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi (speed of 25+ Mbps)
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
Dining
La Cantina - This beachfront theme restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Tauro Steakhouse - This steakhouse serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
La Laguna - This poolside theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Ki Beach Bar & Korean BBQ - Overlooking the ocean, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hix Bar & Lobby Lounge - Overlooking the garden, this sushi bar specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Resort fee: USD 35.00 per person, per night
Resort fee inclusions:
Additional inclusions
Beach access
Beach loungers
Beach towels
Concierge service
Fitness/yoga classes
Housekeeping
In-room bottled water
In-room coffee
In-room safe
Pool access
Sporting facilities or equipment
Optional extras
Full breakfast is offered for an extra charge of approximately USD 25 to 32 per person
Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)
Area shuttle service is offered for an extra charge
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for USD 55.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 25 per pet, per night
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a security system and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.
Also known as
Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen
Frequently asked questions
Does Fairmont Mayakoba offer free cancellation for a full refund?
Yes, Fairmont Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont Mayakoba ?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Fairmont Mayakoba ?
Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Mayakoba ?
Yes, there's free self and valet parking. Electric vehicle charging is available.
Is airport shuttle service offered by Fairmont Mayakoba ?
Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.
What are the check-in and check-out times at Fairmont Mayakoba ?
Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Fairmont Mayakoba ?
No, this hotel doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.
What is there to do at Fairmont Mayakoba and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has 3 bars, a waterslide, and a 24-hour fitness center, as well as a sauna, a picnic area, and a garden.
Are there restaurants at or near Fairmont Mayakoba ?
Yes, there are 8 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views.
Does Fairmont Mayakoba have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does Fairmont Mayakoba have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Fairmont Mayakoba like?
Fairmont Mayakoba is located a short 2-minute walk from El Camaleón Mayakoba Golf Course.
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
8/10 Very Good
Oct 21, 2024
Wrong room
I reserved a room with a golf course view and you denied to give me that one with no explanation
José Carlos
José Carlos, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 17, 2024
Fabiana
Fabiana, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 8, 2024
Ronald
Ronald, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 8, 2024
It’s a dream place
SANDRA
SANDRA, 6-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 6, 2024
Great service m
Pier
Pier, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 27, 2024
Excellent staff, clean, nice renovations and a great variety of food.
Erica Heather
Erica Heather, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 26, 2024
The location of everything at the resort was excellent. The beach was just far enough away where you could take a bike ride using one of the resort bikes, walk, or shuttle. We spent most of our time there enjoying the beach club, using the SUP's kayaks, snorkel tour and swimming. We can't wait to come back!
Kristen
Kristen, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 24, 2024
We recently stayed at the Fairmont Mayakoba to celebrate my wife's birthday and had an exceptional experience. One of the highlights was playing golf at the spectacular Camaleón Golf Course, which offered a challenging and enjoyable round amidst stunning scenery.
The service at the hotel was impeccable, with staff going above and beyond to ensure our stay was comfortable and memorable. There are numerous dining options available, catering to a variety of tastes and preferences, making each meal a delightful experience.
The large pool area is well-designed, providing ample space so that guests never feel crowded. This was especially important given the many activities available for kids, ensuring they had plenty to do while we relaxed.
The gym and spa facilities are top-notch, offering a wide range of equipment and treatments for those looking to stay active or unwind.
Overall, I highly recommend Fairmont Mayakoba for anyone looking to enjoy a luxurious and relaxing vacation without needing to venture out frequently. Everything you need is right on the property, making it an ideal destination for an stress-free getaway.
David
David, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 22, 2024
SILVIA PADILLA
SILVIA PADILLA, 6-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 20, 2024
Jiten
Jiten, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 19, 2024
The property boasts an exceptional location and is well-maintained. The staff is notably courteous, friendly, and highly accommodating. The premises are truly enchanting with beautifully preserved grounds. Our experience was exceptional, and we were pleased to find the environment to be LGBTQ friendly.
A special acknowledgment goes to the exceptional team at La Cocina, where we attended a cooking class. Their service was outstanding. Additionally, we would like to recognize Jessica for curating an extraordinary itinerary for us.
Undoubtedly the premier choice in the Riviera!
Jose Benavides
Jose Benavides, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 17, 2024
Miguel
Miguel, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 12, 2024
Place is amazing. They definitely need more food options but other than that we had a great trip. Lovely for family’s. One of my favorite things was coming back to an amazing clean casita. Housekeepers do a lovely job. 10/10 for them. Golf carts are paying attention all the time for guests. Just lovely!! Beach was always clean even though we had rain for 7 days straight.
Maria
Maria, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 3, 2024
Our 2nd time to this resort bc there are many good options for play & relaxation- pools, beach, lawn! Also the
food options are really great - great food & service!
Overall excellent resort. Will definitely go back!
Lonii
Lonii, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 2, 2024
Over all an excellent experience the spa was wonderful
DENIS
DENIS, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 1, 2024
Jenna
Jenna, 6-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 29, 2024
Alexandra
Alexandra, 6-night trip
Verified Expedia guest review
4/10 Fair
Jun 28, 2024
If you have small children or older adults, there are many stairs to navigate to get to the lobby and from the lobby. That is a problem because two restaurants are there: Hix and Tauro.
The property is falling apart. It is dirty. It floods when it rains. It is slick when walking.
Ricardo, the front desk person we dealt with was horrible. I have never despised a front desk associate more than him. Rude. Condescending. The worst. Oliver is also horrible and drives too fast.
The property stays alive by several employees that are excellent, specifically:
Estephania Estrada, who in my opinion, should be a manager because she is the only one who understands both the needs of the hotel and the guest. She is service focused, professional, and interested in both the guests and the property and you can tell she loves her job. I just loved working with her to try to improve my stay. She is lovely and a great asset.
Alejandro was awesome and very helpful in showing us around the property and getting us around.
Elias Chavez at Tauro (the ONLY decent restaurant)and our server, Adan were AMAZING. My husband killed a huge cockroach walking along the entrance to Tauro. Edy by the pool was fantastic and funny. We loved him. Def not 5 stars. Maybe 3.5. Ceiling is falling apart in many places. Activities are bad and the director, Enzo disclosed he no budget to do anything. We were bored. There are only 2 places for breakfast and they are the same every day.
Leora
Leora, 10-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 19, 2024
Gorgeous property and lovely people!
Verified traveler
5-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jun 16, 2024
Our stay at the renovated Fairmont Mayakoba was marked by excellent service and facilities. The staff, particularly our concierge Jessica, was superb, facilitating everything from tee times to transportation effortlessly.
We chose not to go all-inclusive, preferring to explore dining options across the linked resorts. Despite high recommendations for the Saffron and Tequila Bar at the Rosewood, it was Fairmont’s own GAIA and Tauro that truly impressed us with their culinary excellence.
The resort’s gym was top-notch with Peloton bikes and was always clean. Our room was beautifully updated, spacious but lacked a fridge, which was slightly inconvenient, though a coffee maker was provided.
Be prepared for high prices similar to U.S. rates. The main pool was under-staffed, contrasting with the well-maintained and staffed beach club. Getting around was easy thanks to plentiful golf carts and free bikes.
Julia
Julia, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jun 9, 2024
Muy buen experiencia quedarme en Fairmont. Quizás lo que si los precios de alimentos y bebidas son excesivamente caros dentro de la propiedad aunque si regreso.
Javier
Javier, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 3, 2024
Yesenia
Yesenia, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 2, 2024
Beautiful resort, friendly and attentive staff. Good was good also. Loved that you could message via WhatsApp to ask questions and make reservations.
Alyssa
Alyssa, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jun 1, 2024
Gray H
Gray H, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 30, 2024
This property is AMAZING! The dining options are over the moon incredible; Thai, Italian, Spanish, Burgers, etc...you name it! The beaches, the pools, the spa ( where you can get massages, manicures and pedicures...AND get your workout in). There's archery, tennis, pickle ball, volleyball, paddle boarding, windsurfing, canoeing and MORE)! I LOVE IT HERE and will DEFINITELY be returning!!!