From the very beginning, communication was outstanding. I was in touch with Andrea, who went above and beyond to make sure everything ran smoothly. I had a lot of questions about my arrival time, and he was so patient and helpful every step of the way.
When I finally arrived, Andrea greeted me personally, carried my luggage up, and took time to show me all the room features. The space was spotless, nicely decorated, and comfortable. The location couldn’t be better—right in the heart of everything! It was a three minute walk to the Spanish steps.
Andrea even helped me book some tours during my stay and, at checkout, made sure I didn’t leave without the complimentary water from the mini-fridge. He literally ran back up to grab it for me! He also kindly held onto my luggage until later in the afternoon.
Truly seamless hospitality. Andrea made the experience extra special, and I can’t recommend BELSIANA House enough.