Nice stay. But the housekeeping service is weird. We only got once in our 6 nights stay.
真實旅客
6 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2023年8月27日
真實旅客
7 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2019年10月7日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2018年10月25日
dixon
dixon (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Very friendly staff the room was very clean
It was really good I would stay there again in the future
Ramon
Ramon (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月26日
Ronnie
Ronnie (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月22日
I love to stay in same Hyatt hotel on my next visi
It was really good staying really comfortable and friendly staff room in good condition only the restroom door lock not working
Ramon
Ramon (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Brett
Brett (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
Very poor mamagement
Took a very long time to check in. There was only one person working at the check in desk and he was overwhelmed. He said the hotel had cut staff and he really needed another person. I had to stand and wait at the desk for a least 15 min while he disappeared to go to a room where there was a problem. After we go settled in our room and were resting in bed some strangers used their card key to get into our room. They opened our door. We told them they had the wrong room and they left. Intried calling the desk but no answer so I got dressed and went down there. He was on the phone and even though i told him what had happened he said he was going to be awhile on the phone so he would call me when he was done. I retuned to my room and found that my card key no longer worked. My husband got dressed and went back to the desk to get new key cards and complained about the whole thing. He was told that the manager had come to give the current employee a break and rented our room to another guest giving them keys to our room. Their incompetence caused us a lot of upset. Our privacy was invaded and had we not been in our room they would have had access to all our belongings. The final straw was a false fire alarm that went off at 3:30 in the morning. My husband went out to investigate and the lobby area was filled with smoke. Someone had set fire to something in the microwave located in the lobby. So that’s the end of my sleep for tonight. I wish we had not stayed here!
Nancy
Nancy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Quanisha
Quanisha (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
Jean
Jean (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
Stephanie
Stephanie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Cassidy
Cassidy (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
overnight stay
Great breakfast options. I thought the bar they have onsite offered food but only drinks it turns out. But downtown Pleasant hill is right outside so no worries.
Overall, good stay.
Cierra
Cierra (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
One night
No AC panel in room just wires where ? Once was, was pretty hot in room.
Bed was comfy and clean. The breakfast wasn’t that great to be honest although included in the price.
Staff were friendly.
Karen
Karen (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Family trip
We stay at the Hyatt house every time when visiting the east Bay Area. Hotel is still nice but in some rooms the couch needs to be changed an here or there some maintenance attention. But overall we still like it.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月12日
Joseph
Joseph (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Jeffrey
Jeffrey (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月6日
SWIM WITH ROACHES
We have stayed at plenty of Hyatt House locations. This one was not bad inside. The room was clean, but dated a bit, nothing to be too concerned with. We went to use the pool in the evening and I had to take my child to the bathroom. We went into the pool bathroom and there were small, brown cockroaches everywhere. I told my husband about it and so we decided to go to our room shortly after. The whole walk to the hotel door was disgusting. It was swarming with roaches! Now, had the staff helped us with checking out early I would have been a little happier. But we have been given the runaround for 2 days now and still have not heard from anyone to discuss this matter since we left early. I will NEVER stay there again, which is a shame because the location is actually wonderful.
Alisha
Alisha (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月6日
Will definitely stay again
Very happy with the experience, property, amenities, breakfast, cleanliness, room arrangement, etc.
Ruth
Ruth (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
Erika
Erika (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月25日
Ray
Ray (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Caridad
Caridad (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月17日
Thomas Tenis Skov
Thomas Tenis Skov (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
Nice and clean. Wendy at front desk was friendly and has great customer service. Thanks