First, made reservations & pre-paid 11SEPT2015, arrived on time 1NOV2015 to be told that they had no reservations, to call Expedia to have reservations refaxed. THEN, refused to accept service-dog registration, had to have "Paperwork ONLY". Entry lobby/breakfast nook/sitting area OVERRUN with the owners/staff's young, out of control children. Met maid outside while contacting Expedia. Turned out, the motel was going to pet-free and cancelled my reservations 2 weeks ago, without notifying me (or anyone). Expedia arranged a painless/no fee cancellation and reservations at a MUCH better motel.
(I had to rate the cleanliness and comfort of the room, but they were not seen by me)