Poorly staffed ! Poor quality!
Food quality was very very bad. I Had to get my own drink from the bar as I was not offered at my table. The Seak I order was dripping in oil, as if it had been deep fried.
It was so low staffed there was not any one available to complain to. I had to go to reception!
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Wedding
Staff was lovely! Food was fantastic and overall great stay
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
James
James (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
Beautiful location beautiful grounds amazing staff - came to relax for a couple of days and extended another night
Jeremy
Jeremy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Julian
Julian (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Julian
Julian (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
Good 😊
Good stay. The building is lovely with lots of history and beautiful grounds. The rooms need a bit of TLC and could do with a refresh though.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Beautiful property, staff were very helpful & welcoming. At least 3 spiders nests in the bathroom - all god’s creatures - I’m not frightened of spiders!
Room was very spacious & the bed was super comfortable.
Breakfast was a bit disappointing, Luke warm cooked breakfast on cold plates!
Hilary
Hilary (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Excellent English breakfast, great staff. Bathrooms could do with a refurb though.
Tracey
Tracey (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月29日
Leisure access wss brilliant some thing for the kids.
Reception staff rude, very belittling my husband when asked about room didnt look on pictures what we booked and paid more money, was our anniversary nothing special done so definitely will not coming back here
zaffar
zaffar (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月27日
We stayed at Nailcote Hall having visited previously however, this stay was a disappointment. We received an email the day before to say their keycard system was not working. On checking in we were told how to look after the card yet when arriving at our room it didn't work. We were let in by a member of staff who promised to get the manager to rectify it. After several hours with no one turning up I again informed reception and was given the same response and again no one turned up. The rooms themselves are nice and large however, the toilet flushing mechanism was sitting on top of the cistern lid instead of inside. The flush worked but was not the easiest to use, I'm surprised they put guests in the room with it in that condition. It was also an uncustomary cold August day so the room was not particular warm with no heating available. Radiator valves open but no hot water. Disappointingly the towel radiator in the bathroom was not working with one pipe's isolation valve closed so cold towels!!
I raised the first 2 points with the manager in the morning just as comments as I was not interested in any form of compensation. To be fair I was assured that on contacting the hotel I will receive a free night stay the next time we are in the area.
The breakfast is excellent and the staff are very helpful and friendly.
Overall Nailcote Hall is a great place to stay but we felt let down on this occasion. Don't let this review put you off as the keycard issue was unfortunate.
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月26日
Great staff really helpful
Helen
Helen (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月26日
Ashley
Ashley (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月24日
Boumedienne
Boumedienne (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月24日
Some insights from me
Very basic - e.g. No fridge in the room
noisy during summer holidays as families with kids staying
Put in a room next to a family of 4 with children with a dividing door - could hear everything- zips being opened in their bags - imagine if they were to watch tv. The good thing was reception were quick to let me change the room (luckily there was availability)
Moved to a quiet room in a remote part of the hotel but people coming back to rooms and settling in their rooms made lots of noise just when I was going to sleep.
Kids learning to dive when theres no dive sign at the pool. Kids in the jacuzzi when theres a sign no kids…
There was a used packaging from a bed bugs product between the bed and night table I noticed wasn’t cleaned up
I had one smelly towel as if it hadn’t been washed - just dried dirty and put with clean ones by accident. The rest were fine.
Waterfall shower with no moving head and no hair cap available
Poor signal and internet connection- non-existent in some rooms, and poor WiFi
Thin and cheap paper roll
Great to have a pool and the related facilities- shame about the noisy children.
Hanna
Hanna (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
stephen
stephen (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月20日
Erling
Erling (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月14日
Looked beautiful from the outside, but really tired decor and furniture etc. Dining was like being transported back to the 1970s