10/10 Exceptional
Clean room, great staff, loved the location
Rhonda
Rhonda, 1-night trip
SureStay Plus Hotel by Best Western Gatlinburg
Mountain hotel within easy reach of Gatlinburg Space Needle
Choose dates to view prices
Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.
8.4
Very good
Popular amenities
- Pool
- Free parking
- Free WiFi
- Air conditioning
- 24/7 front desk
Main amenities (8)
- Housekeeping (on request)
- Seasonal outdoor pool
- Business center
- 24-hour front desk
- Coffee/tea in a common area
- Air conditioning
- Vending machine
- TV in a common area
Feel at home (6)
- Microwave
- Private bathroom
- Television
- Coffee/tea maker
- Blackout drapes/curtains
- Elevator
$67 nightly
$75 total
Apr 5 - Apr 6
Total with taxes and fees
Room options
Showing 6 of 6 rooms
Standard Room, 2 Queen Beds, Balcony, River View
8.4Very good
96 reviews
- 1 bedroom
- Sleeps 4
- 2 Queen Beds
Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
7.6Good
47 reviews
- 1 bedroom
- Sleeps 6
- 2 Queen Beds
Standard Room, 1 King Bed, Accessible, Balcony
8.4Very good
7 reviews
- 1 bedroom
- Sleeps 2
- 1 King Bed
Suite, 1 King Bed, Accessible, Balcony (with Sofabed)
8.0Very good
8 reviews
- 1 bedroom
- Sleeps 4
- 1 King Bed
Standard Room, 1 King Bed, Balcony, River View
7.2Good
5 reviews
- 1 bedroom
- Sleeps 2
- 1 King Bed
Suite, 1 King Bed, Balcony, River View (with Sofabed)
8.6Excellent
44 reviews
- 1 bedroom
- Sleeps 4
- 1 King Bed
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About the neighborhood
218 Ski Mountain Road, Gatlinburg, TN, 37738
What's nearby
- Ober Gatlinburg Aerial Tramway - 4 min walk - 0.4 km
- Gatlinburg Convention Center - 11 min walk - 0.9 km
- Gatlinburg Space Needle - 12 min walk - 1.0 km
- Gatlinburg SkyPark - 12 min walk - 1.0 km
- Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km
Getting around
- McGhee Tyson Airport (TYS) - 68 min drive
Restaurants
- Ole Smoky Distillery - 11 min walk
- Sugarlands Distilling Co. - 11 min walk
- Puckers Sports Bar - 12 min walk
- Loco Burro Fresh Mex Cantina - 13 min walk
- Crockett's Breakfast Camp - 4 min walk
About this property
SureStay Plus Hotel by Best Western Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Gatlinburg SkyPark and Gatlinburg Space Needle. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Great Smoky Mountains National Park and Gatlinburg Convention Center are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.
At a glance
Hotel size
- 52 rooms
- Arranged over 7 floors
Arriving/Leaving
- Check-in time starts at 3 PM
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is 11 AM
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Wheelchair-accessible parking on site
- Onsite parking limited
- Onsite parking includes off-street options
Other information
- Designated smoking areas (fines apply)
Property amenities
Food and drink
- Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
- Coffee/tea in a common area
What to do
- Ski lifts nearby
Working away
- Business center
Services
- 24-hour front desk
- Pool loungers
Facilities
- Television in common areas
- Seasonal outdoor pool
Accessibility
- Braille/raised signage
- Elevator
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
- Closed captioned TV
- Lever door handles
- Well-lit path to entrance
- Stair-free path to entrance
- Pool hoist on site
Room amenities
Be entertained
- 44-inch LED TV
- Cable TV channels
Home comfort
- Air conditioning and heating
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Alarm clock
- Bed sheets provided
What to enjoy
- Balcony
Freshen up
- Private bathroom
- Shower/tub combination
- Hair dryer
- Towels
Stay connected
- Desk
- Free WiFi
- Free local calls
- Desk chair
Food and drink
- Mini-fridge
- Microwave
More
- Housekeeping on request
- Access via exterior corridors
Fees & policies
Pool, spa, & gym (if applicable)
- Pool access available from 8:00 AM to 10:00 PM
- The seasonal pool is open from May to September
- Children under 12 years old are not allowed in the swimming pool without adult supervision
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg
Frequently asked questions
Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?
Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?
Sorry, pets aren't allowed.
Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?
You can check in starting at 3 PM. Check-out time is 11 AM.
What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?
Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.
Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?
SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.
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SureStay Plus Hotel by Best Western Gatlinburg Reviews
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2
Cleanliness
7.8
Amenities
8.6
Staff & service
8.0
Property conditions & facilities
What guests liked
- Breakfast was consistently great with plenty of fresh options and a variety of choices. (95 reviews)
- Dining options were within walking distance and convenient for guests. (3 reviews)
From real guest reviews summarized by AI.Popular mentions
RoomService staffBreakfastLocationRiverBalconyBedViewCreeksShower10/10 Exceptional
Everything wS clean znd everyone was friendly
Demetria
Demetria, 3-night trip
10/10 Exceptional
All around great place and location.
Joshua
Joshua, 1-night trip
10/10 Exceptional
Friendly staff. Extremely clean room
Tina
Tina, 2-night trip
10/10 Exceptional
Loved everything about our stay will definitely stay again
Troy
Troy, 1-night trip
10/10 Exceptional
Front desk was so nice! Breakfast was decent. Parking was convenient, and nice location.
Sarah
Sarah, 2-night trip
8/10 Very good
The stay was great with the clean rooms, the staff, and the amenities being great would come back.
Samuel
Samuel, 3-night trip
8/10 Very good
Safe place, clean bedrooms, very good breakfast
Luis
Luis, 1-night trip
10/10 Exceptional
Great stay, great views. And very reasonably priced
Skyler
Skyler, 2-night trip
10/10 Exceptional
Clean room.
Greselda
Greselda, 2-night trip
10/10 Exceptional
The room was HUGE.... clean and comfortable
Jennifer
Jennifer, 5-night trip
10/10 Exceptional
Staff is always so nice 2nd time staying there didnt see any bears this time but great stay as alwaya
Kellie
Kellie, 1-night trip
10/10 Exceptional
We stayed 7 days from FL with our 5 YOA. Everything and everyone was amazing! definitely will be staying here every time we go.
Amanda
Amanda, 7-night trip
6/10 Good
avg breakfast, avg bed, avg shower pressure, filthy dirty couch, huge rooms, excellent location and nice view from balcony
Matthew
Matthew, 3-night trip
10/10 Exceptional
nice and cozy
DANNY
DANNY, 1-night trip
10/10 Exceptional
Room was prefect staff was very helpful
Nickey
Nickey, 1-night trip
10/10 Exceptional
Room was awesome staff is always friendly been twice
Darran
Darran, 5-night trip
10/10 Exceptional
The bacon was really good
Brooklyn
Brooklyn, 3-night trip
8/10 Very good
Great price, and good location.
Robin
Robin, 1-night trip
10/10 Exceptional
Clean room - descent looking room - ok breakfast - cheap price can’t beat it
Gerald
Gerald, 1-night trip
10/10 Exceptional
Excellent hotel, location is a short walk to shops but it’s at the quiet end of town.
Room was large and clean and the breakfast was good
All round a great hotel
Antony
Antony, 2-night trip
10/10 Exceptional
The hotel staff was amazing, very helpful, nice, & made my stay here even better.
Lawrence
Lawrence, 2-night trip
10/10 Exceptional
Amazing hotel! It’s close to everything, and the room was perfect for four people with a beautiful view. Highly recommend!
Jaqueline
Jaqueline, 1-night trip
10/10 Exceptional
The hotel staff was amazing, very helpful, nice, & made my stay here even more better.
Lawrence
Lawrence, 1-night trip
10/10 Exceptional
We had a great stay on a quick trip to Gatlinburg. Would definitely stay again!
Jamie
Jamie, 2-night trip
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