6/10 Good
Nov 2, 2024
It was okay.
The room I paid for that was pre-booked over a month ago was not available at check-in. The backup rooms we were given were not even cleaned before being booked out to us, and we had to wait over an hour before we were put into a room. The only good part of the experience was the lovely employee who saw our frustration and disappointment and tried her best to accommodate and get our situation figured out as soon as possible. She was so kind and so excited that our trip was to see The Eras Tour. Overall, it wasnt a terrible stay, but the check-in process and cleanliness was a hassle and extremely upsetting on what should have been a happy, memorable weekend.
Verified traveler
1-night trip with friends
Verified Hotels.com guest review