Checked in with a Deluxe large-bed-room. Found out the room is WAY TOO SMALL, the bed you can't really call it a queen size. It is actually twin size. The feel is like a motel room not a 4-star hotel.
Bathroom is as small as a cabinet ,so crowd so they put all towels under the sink.
shower room is so small that you can hardly move around without touching anything.
Called for a upgrade several times, receptionist said all sold out but still room available on Expedia which they claimed it is a technical error.
Higher level management is NOT available as usual. No resolution, no apology, just as is.
Parking is $54 for overnight, but hidden fee of Urban Amenity Fee of $29 will show up when you get your bill in the morning.
Very much upset after paying such rate. Never again in this Hotel.