"Pros: Delicious, fresh, & very varied food with plenty of options every and all day. The hotel itself is huge, clean, and well maintained, with nice and comfortable rooms. The facilities are excellent, offering lots of activities including tennis courts, mini golf, beach volleyball, yoga, swimming, a big aqua park & more. The housekeeping and restaurant staff were especially friendly and provided great hospitality throughout our stay.
Cons: You have to pay a 200 dirham (£20) deposit per person just to borrow a single piece of sports equipment like a racket or ball, which felt unnecessary and excessive. The gym is extremely outdated, with most of the machines out of service. There was also no WiFi in the restaurant or gym, making it difficult to contact each other or even listen to music.
The entertainment on the first night was disappointing, mainly hotel staff dancing, although the shows improved on later nights when outside performers were brought in.
While most staff were friendly, some of the reception and shuttle staff came across as arrogant and unhelpful at times, especially when trying to push paid shuttle services.
The free shuttle service was also poorly organised. There were only two free shuttles available and they filled up very quickly. The timings were inconvenient as well, with one at 12:30 PM during extreme heat and the other at 11:30 PM, which was far too late for most guests. It often felt more focused on selling paid shuttles than guest convenience.
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