When we entered our room, the remote was missing to the tv from the room. We called down to the receptionist and no one answered. We then walked down and saw a sign, " Please be patient while I am gone" We waited for 10 minutes. The poor girl was by herself and said that she had to text her supervisor. We went back to our room and we still got no answer. As we walked to the lobby a man in the room next to us was smoking in the hallway. It filled up our entire room. I walked to the lobby again and the receptionist was gone again. We waited for 10 minutes with two toddlers. When she finally came back we asked for another room due to the cigarette smoke. She was very sweet and found us another room on another floor. When we finally got to the room it only had one king bed. There were 4 of us. We promptly left the room to the lobby and again the sign on the counter was there and no receptionist. We waited for another 10 minutes and she finally came back and found another room. I know it wasn't her fault but she was there by herself on a Saturday and there was a lot of customers waiting to be helped. I feel there should have been more people there to help her. We waited for 45 minutes to get a new room and I know that poor was stressed doing it all by herself.
ErleeDawn
ErleeDawn (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月1日
Overall a good stay. Price a bit high compared to other options.
The free WIFI is too slow. I measured 4-5Mbps through my stay which is barely enough for streaming or video calls.
It has a fridge, freezer, microwave and dishwasher but no stove so live be prepared to live with microwaved food.
It's a couple of minutes away from the large mall so convenient for shopping purposes.
Jessica was awesome.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Very nice property! Modern and super clean. The fact that bathroom door did not lock was kinda annoying but other then that no complaints
Tatiana
Tatiana (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月10日
Avinash
Avinash (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月9日
victor
victor (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月3日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年9月1日
The hotel was conveniently located with easy, plentiful parking. The room was great size with very comfortable beds and lovely bedding. The pool was out of order which was a bummer. Also there was no hair dryer in the room which caused a mad scramble to get one and make our dinner plans on time. Overall I think a great value.
Kim
Kim (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月19日
Place is in a good location. Staff was great. However, the place needs to be fixed. The pool was closed because a pipe burst. The ice machine on our floor was broken so we had to go to the lobby to get ice. One of the elevators was also broken. The hotel seems new but it is falling apart.
Noveshien
Noveshien (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月12日
Long wait no pool
Vert terrible service right from the beginning. 10-15 minutes before someone showed up to check us in. A gal finally came out of a room with friends down the hallway. Checkout the next morning too was a long wait before a young girl showed up. Pool was down sadly which we weren’t happy with. We weren’t told this until arrival. We had to ask for a couple more pillows not enough towels for our family if 4. Very clean place but disappointed by the overall experience.
Jeremy
Jeremy (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月12日
Terrible for families
The service was terrible. Our bathroom shower was falling apart. The shampoo, conditioner, and body wash were practically empty. We didn't receive enough towels for our group. We were told they had some drying but then they said we wouldn't be getting any because they didn't have extra. The front desk didn't know how to check us in and after we checked out they had to call us for our confirmation number.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年8月12日
We stayed at the property due the room having a full sized fridge. Our daughter is on fluids that need to be refrigerated and we travel with them in a cooler. So a fridge was a chance for us to refreeze out ice packs while the fluids could be refrigerated. The fridge in our room did not work. There was nothing the front desk could do we were told since the hotel was full. Also our air conditioner was not working properly. The room itself had a cobweb hanging from the hallway. I will say the staff was good. The breakfast was terrible . Food was cold and my daughter found mold on her breakfast sandwich. Not worth the money.
Tony
Tony (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月11日
The room had a lot of space. A full refrigerator, microwave, and dishes. But the room had a horrible smell. The tv channels glitched on and off. The base board by the bathroom was coming off. One of the elevators would get stuck and you was not able to get off. The pool was not in use. And there was no house keeping on the weekends. It was definitely not worth the price.
Crystal
Crystal (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
Bailey
Bailey (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月11日
Rui
Rui (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月7日
Rosa A Rueda
Rosa A Rueda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月5日
Family Friendly and affordable
We love your hotel, the location was so central to where we needed to go. it was so close to the airport and it is located in the same parking lot as Meadowwood Mall. it is clean, safe and the staff was so accommodation. we have stayed at a Home 2 Suite before and had a great experience. I love that is was not a casino property.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年8月5日
Truck trip
The room was very nice, bed not so comfy but room was very spacious.. and the free breakfast should be at least til 1030-11 but would definitely stay there again
Patricia
Patricia (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月22日
Looked nice, but hotel was overbooked. Sent us away scrambling for another option. Not great considering we had a car full of kids and had already been driving 8 hours.