not like a 5 star hotel while u walk in, I mean there is no one care, so I walk toward check in counter, but afterward, everything is better. the room is not as big as picture, but feels cozy. The lounge is good, but the staff there is also the same, did not feel like a 5 star hotel standard. I also book the transportation to airport, well, this is the best experience I have from stay in till out. the counter is considerate, while I leave in the morning, everyone is also very good also.