Raul was great taking care of any needs we had and also stopped us after my wife left her wallet to come back and get it. Staff was excellent all around.
Justin
Justin (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
PAENGJIK
PAENGJIK (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月15日
The greeting was on point as we started our check in process... Inmediately Eduardo; our concierge explained everything to us and helped make the most out of our stay. The Resort and staff were excelent, we enjoyed our stay very much. The VIP perks are very confusing to use and misleading, besides that I would definitely visit again for the Resort it self.
Guillermo
Guillermo (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月12日
My husband and I could not recommend this resort more! We absolutely loved it. Daisy, our concierge took amazing care of us and was so attentive! She made our trip that much more enjoyable. We will definitely be back! 10/10!
Sarah Elizabeth
Sarah Elizabeth (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月12日
Wonderful trip
Our trip to Tulum at Unico Hotel was fantastic. It was my first time staying at an all-inclusive resort, and I was pleasantly surprised by how amazing every restaurant at Unico was. The service was excellent! The only downside was that they kept trying to sell us additional things at the hotel.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月11日
Daniel
Daniel (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月10日
Corre riesgo gracias a la poca educación
En términos generales muy bien, pero se debería exigir a los huéspedes que sean amigables con la fauna que vive en el hotel, pues es relativamente frecuente que los huéspedes tratan mal o violentan a los animalitos.
También sería importante que se estableciera un dress code, ya que nos tocó ver a un par de turistas mexicanos con playera, una de ellas de un equipo de futbol, y hasta con tenis en la piscina.
Un turista de Estados Unidos se metió a nadar con una bermuda casual que incluso traía el cinturón.
Ese tipo de detalles corren el riesgo de afectar el posicionamiento que busca el
Hotel.
Mauricio
Mauricio (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Beautiful property, friendly staff, great food
Choices
David
David (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月4日
Cristina
Cristina (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月3日
Paola
Paola (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月1日
Hamed
Hamed (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月29日
Es un buen hotel. Pero no lo considero de 5 diamantes. Hay hoteles con esa misma categoría que ofrecen mejores servicios e instalaciones
Alberto
Alberto (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月28日
Mildred
Mildred (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月27日
The property is great and most of the staff was 5 star. The issue for us came with the membership tour they take you on. We have Monic (spelling?) and she was rude, pushy and tried to pry into our personal spending and finances to try to make a sale. I do not lose my cool, but she was so rude when we reiterated that we do not do resort trips typically and instead travel to locations where we can immerse ourselves in the culture and she started insulting our travel preferences. She was rude and ruined what would have been a FANTASTIC stay for a large group couples trip to celebrate my birthday. I am in sales and this was an antiqued high pressure sales technique that left me wanting to just get away from her. For this reason, Unico went down in scores. Otherwise, I would give them 5 stars. The rest of their team was superb, but they need to train Monic or their entire sales team to tone it down and use updated sales techniques that focuses on experience to make the sale easy. The beach had a lot of rocks unless you walked down quite a ways to another resort's beach that had better/sandier access. The pool was great. The food was pretty good. I will mention, that almost all 7 husbands in our group ended up getting sick with diarrhea for over a month after our trip there. Doctors said it was from a bacterium that spreads in swimming pools. It was a reportable communicable disease that our doctors had to share with CDC. The property was beautiful though. So some good, some bad.
Meredith
Meredith (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Este hotel es muy hermoso, elegante y con aromaterapia desde que entras al lobby. El personal es muy amable y atento, nos gustó sentirnos mimados con sus atenciones. Respecto a la habitación es amplia y todas tienen balcón con jacuzzi, amamos este aspecto, así como el diseño. El ambiente es agradable, nos divertimos mucho en la alberca con DJ y barra libre. La ocasión fue de cumpleaños y nuestra local host Maria nos envió una linda amenidad, nos encantó. La playa es limpia y tranquila. Aspectos a mejorar según nuestro criterio: tiempo en servir los alimentos en restaurantes o servicio a la habitación, y el colchón sentimos que se hundía un poco.