Beautiful hotel with great service and food. The staff were nice and welcoming and always happy to help you. Definitely will recommend!
Imelda
Imelda (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay.
The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated.
The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay.
Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
Sergio Moises Cedillo
Sergio Moises Cedillo (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
Craig
Craig (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月21日
Very nice hotel, 4 stars IMO
Alexander
Alexander (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Amazing service. Quiet during sleeping hours. The beach club also has amazing service and is included in the all inclusive. The excursions were safe and well coordinated. They even provide transportation for you to and from. Cab service is available if you want to stay at the beach longer or venture out into the city for other dinning options. Highly recommend. This is a brand new property as well. Rooms were amazing. We got the swim out room and the water was not too cold or too hot. 10 out of 10 experience.
Tevin
Tevin (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
The treatment and reaction to our demands were great
Hani A
Hani A (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月18日
Craig
Craig (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
Great service..staff was super friendly..just didn’t like the fact that we were been forced or feeling pressured to attend a seminar in secrets azul
Damion
Damion (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月17日
The ambiance was amazing. All staff members were very attentive.
Angelica
Angelica (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月15日
Nice space, many pools but no direct access to the beach.
Hilary-Lise
Hilary-Lise (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Loved everything about Secrets Tulum to the food, drinks, staff, and grounds itself.
Thank you so much for an unforgettable vacation!
Steffi Jean
Steffi Jean (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月12日
1. The drinks, they’re all watered down. Stick to champagne and wines if you don’t want something messed with. They didn’t have savignon blanc, which is kind of crazy.
2. It’s an all inclusive for a decent price, having said that, the food isn’t great and they attempt to distract you with presentation, although there are some good food places I wouldn’t recommend staying here more then 3-4 nights.
3. Marketing, they kept offering us a breakfast at another resort with a promise of 2 free nights at another hyiatt. When we would ask hotel staff for help with some thing, they would mix this Marketing into their answer. It got so annoying to the point where I just started cutting them off.
4. It’s quiet, too quiet, literally you would be by yourself in a pool with maybe one other person in a huge pool.
5. Big negative was watering down our drinks, people travel to relax and have a drink, not have their drinks messed with. Having said all that, it was an all inclusive and it was relatively cheap and that likely goes hand-in-hand with the quality of food and beverage
Adam
Adam (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月9日
beautiful experience, clean, great service and genuinely
good people. Quiet and able to truly enjoy vacation, wonderful food, excursions and atmosphere to relax
and recharge. will be back again
marissa
marissa (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月3日
Luis Angel
Luis Angel (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月1日
John
John (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月31日
Property aesthetics were immaculate. Staff and service was outstanding excluding minor complications and miscommunication. My visit was very pleasant and will recommend
Janaye
Janaye (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月30日
This property is well maintained & clean.
Terrell
Terrell (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
The best in this Villa was the Concierge Bottler Miguel, 24/7 Ready for Service. Food from Chef Carlos was great, innovative dishes with mixes local and international flavors. House Keeping from Pedro best service